Stevens Villalon

Multifaceted and results-driven Sales and Technical Consultant with over 3 years of experience in consultative sales, IT service management, and entrepreneurial ventures. Proven ability to exceed sales targets, close high-value deals, and build lasting client relationships across diverse industries. Skilled in leveraging CRM platforms such as Salesforce, analyzing data to drive strategic decisions, and delivering tailored technical solutions.

Recently launched a successful freelance consulting business, securing over 50 smart Wi-Fi installations and building a strong referral network. Adept at translating complex technical concepts into clear value for clients, with a commitment to service excellence and continuous growth.

Entrepreneur Technical Consultant - Self-Employed - Paterson, NJ

(2025-01)

• Secured over 50 installation orders of smart dual-band WiFi routers within the first few months, generating consistent monthly revenue.
• Installed and configured smart dual-band Wi-Fi routers to improve connectivity, coverage, and device performance.
• Educated clients on secure and efficient network management tailored to their home or business environments.
• Achieved client satisfaction rate based on follow-up calls and repeat business.
• Built a referral network that contributed to a 20% increase in new client acquisition from month-to-month.
• Provided technical consulting services and customer support to business owners and individuals, specializing in network setup and optimization.
• Delivered personalized tech solutions that aligned with client needs and usage patterns.

Residential Account executive - Altice USA - Newark, NJ

(2021-11 - 2024-07)

• Enrolled clients in internet, TV, and phone services through a dedicated sales platform.
• Presented new offers and product updates to consumers, highlighting key benefits.
• Provided strategic advice to help clients save money over time.
• Partnered with cross-functional teams to develop and execute marketing strategies that boosted product visibility.
• Created and maintained standard operating procedures (SOPs) to enhance platform consistency and efficiency.

IT Service Management - Hola Doctor Insurance Services - Perth Amboy, NJ

(2016-09 - 2019-12)

• Utilized Salesforce CRM to manage client relationships and create sales opportunities.
• Administered and maintained the XUI platform, ensuring optimal performance and user satisfaction.
• Delivered first-level technical support, diagnosing and resolving hardware, software, and network issues.
• Escalated complex technical problems to senior technicians or specialized teams as needed.
• Documented recurring issues and solutions in the knowledge base to improve service efficiency.
• Supported IT project implementations and system migrations with minimal service disruption.
• Maintained strict confidentiality of all client information.

Independent Health Broker - Right Choice Community - Paterson, NJ

(2017-06 - 2018-08)

• Guided clients through the enrollment process for Marketplace health plans.
• Educated Medicaid and Medicare recipients—both English and Spanish speakers—on HMO, PPO, and D-SNP plan options.
• Set up informational booths at local businesses to expand outreach and inform the public about eligibility and insurance options.
• Resolved client enrollment issues and provided ongoing support.
• Conducted follow-up calls to engage potential and existing customers.
• Ensured all client data remained confidential and secure.

High School Diploma - John F Kennedy High School (2004 - 2007)