StevePittman Louisville

Hands-on Hotel General Manager with 15+ years leading select-service and extended-stay properties (60-100 rooms) across IHG, Hilton, Hyatt, and Marriott brands. Proven in stabilizing operations, controlling labor, and improving guest satisfaction in high-turnover environments. Strong operator focused on staffing execution, cost discipline, and consistent daily performance. Well-versed in PMS including Opera, OnQ (PEP), Fosse, and Medallia

General Manager - MainStay Suites - Louisville, KY

(2023-01 - 2025-02)

Directed full operations of a 76-room property generating $2.4M in annual revenue

• Maintained labor costs within 3% of forecast while improving RevPAR through demand forecasting and corporate account analysis
• Increased GOP by 2% (48K) within the first six months via strategic pricing and corporate account management during peak demand periods
• Improved guest satisfaction scores by 4% through structured service recovery initiatives
• Led capital improvements and managed $150K annual preventative maintenance program
• Served as primary liaison with ownership, aligning operational execution with financial expectations

Operations Manager (Interim Assignment- Overnight Leadership) - Staybridge Suites - Louisville, KY

(2025-08)

Selected by ownership to stabilize overnight operations during leadership transition while pursuing next General Manager assignment

• Ensure audit accuracy, revenue integrity, and property security for a 94-room hotel
• Identify operational gaps impacting guest experience and escalate corrective actions
• Maintain hands-on operational involvement across front desk and guest services

Assistant General Manager - Staybridge Suites - Louisville, KY

(2021-03 - 2023-01)

Co-managed $3.5M operation, supporting budgeting, forecasting, and capital planning

• Reduced labor and operating costs through optimized staffing models
• Drove consistent achievement of revenue and guest satisfaction targets through daily KPI analysis
• Led cross-functional teams across front desk, housekeeping, and engineering
• Ensured compliance with brand, safety, and financial standards
• Developed departmental budgets, benchmarks, and performance improvement plans

Operations Manager - Candlewood Suites - Bordentown, NJ

(2020-02 - 2021-03)

Led guest services operations, improving service delivery and guest satisfaction metrics

• Managed scheduling, training, and performance of department leaders
• Identified revenue opportunities through operational data and guest feedback analysis
• Oversaw hiring, coaching, and performance management processes
• Implemented action plans to improve operational consistency and service standards

Director of Housekeeping - Courtyard by Marriott - Cranbury, NJ

(2018-12 - 2020-04)

Managed departmental budgeting, forecasting, and labor controls

• Improved payroll efficiency through precise staffing and scheduling practices
• Exceeded QA and guest service benchmarks
• Led hiring, training, and development of housekeeping staff
• Maintained high service standards through SOP enforcement and inspections

Night Auditor - Hyatt Place - Princeton, NJ

Executive Housekeeping Manager - Hampton Inn / Homewood Suites (Dual Property) - Teaneck, NJ

Executive Housekeeping Manager - Hyatt Regency - Louisville, KY

Assistant Executive Housekeeping Manager - Brown Hotel - Louisville, KY

Executive Housekeeping Manager - DoubleTree by Hilton - Jersey City, NJ

Bachelor of Arts - English/Economics - University of Louisville