Front Desk Agent/Night Auditor Intern - Sawmill Creek by Cedar Point Resorts - Sandusky, Ohio, USA
(2026-05)
- Manage guest registration, check-ins, and late departures for the resort using a PMS like Opera.
- Maintain the hotel reservation database and process billing payments.
- Resolve guest service issues and answer phone inquiries.
- Prepare and distribute end-of-day reports (operating statistics, revenue summaries) for management and department heads.
Front Desk Training (Training under General Manager) - Hampton Inn by Hilton - Macomb, Illinois, USA
(2025-05 - 2025-05)
- Performed front desk operations under the guidance of the General Manager, including guest check-in/check-out procedures, reservations, and customer service.
- Assisted with revenue management activities, including rate monitoring, room inventory control, and occupancy management.
- Coordinated with housekeeping to support room readiness and ensure efficient guest service.
- Applied hotel property management and front office procedures while maintaining hospitality service standards.
Food & Beverage Attendant - Galore Restro and Bar - Nawalpur, Nepal
(2023-09 - 2024-12)
- Supervise and coordinate the service team.
- Ensure smooth daily operations in the dining areas.
- Greet VIP guests and handle special requests.
- Handle guest complaints and resolve issues quickly.
- Prepare daily reports and assist in inventory checks.
Waiter (Hotel Internship) - Crowne Plaza, an IHG Hotel - Al Thuraya City, Kuwait
(2022-06 - 2023-04)
- Greet and seat customers, provide menus, and ensure an excellent first impression
- Worked as an event planner for functions
- Handle the micros POS to take orders and place checks
- Worked as a Cashier too, using the Property Management System (PMS).
- Worked as a server in an American Restaurant – Rib Eye Steak House (A'la Carte, Table d'hote and Buffet Restaurant)
Graduate Assistant - Western Illinois University - Macomb, Illinois, USA
(2025-08 - 2026-05)
- Assist faculty in delivering undergraduate hospitality courses.
- Provided hands-on instruction on telephone etiquette and complaint handling to undergraduate hospitality students.
- Trained students in customer service, service etiquette, and hospitality management practices through classroom and lab activities.
- Guided undergraduates in event setup, catering operations, and guest service activities to develop professional skills.
- Supervise and guide students during lab sessions, demonstrations, and practical exercises.
- Represent the RPTH department at university events or student engagement activities.
