Sue Rivera

Proficient Bartender Lead with a history of exceeding guest expectations through personalized service and expert cocktail mixing. Instrumental in developing a bar menu that increased patron engagement by 25%. Demonstrated ability to lead and mentor teams, fostering a culture of excellence and teamwork. Excited to leverage extensive knowledge and skills to drive success in a new bar environment.

Bartender Lead - Texas Roadhouse - Oviedo, FL

(2022-03)

• Prepare alcoholic and nonalcoholic to guests. Interact with customers, take orders and serve snacks and drinks.
• Assess customers' needs and preferences and make recommendations.
• Mix ingredients to prepare cocktails.
• Plan and present bar menu.
• Check customers' identification and confirmit meets legal drinking age.
• Restock and replenish bar inventory and supplies.
• Stay guest focused and nurture an excellent guest experience.
• Comply with all food and beverage regulations.

Bartender and Trainer - Miller's Ale House - Winter Garden, FL

(2019-10 - 2023-08)

• Prepare alcohol or non-alcohol beverages for bar and restaurant patrons.
• Interact with customers, take orders and serve food and drinks.
• Assess customers' needs and preferences and make recommendations.
• Mix ingredients to prepare cocktails.
• Plan and present bar menu.

Front Services Manager - Gaylord Palms Resort and Convention Center - Kissimmee, FL

(2008-05 - 2014-10)

• Managed 4 departments- Celebrity Services, Concierge, Bell-stand and valet Guest Services.
• Managed a teamof 150 employees.
• Scheduling. Training. Budgets for the departments.
• Coordinated with Housekeeping and Front Desk to ensure a great guest check in experienced.
• Weekly department meetings.
• Strong computer skills including PMS, excel, Microsoft.

Hospitality - The kings College (2004)