Mobile Expert - T-Mobile - Janesville, WI
(2025-01)
- Developed and maintained strong relationships with key clients, resulting in repeat business and increased customer loyalty
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated expertise in mobile technology trends, features, and specifications to effectively educate customers on product benefits while giving them accurate quotes on specific plans based on the customers needs.
- Implemented upselling techniques to maximize revenue per transaction while providing value-added solutions for customers' needs
- Identified opportunities for process improvement within the sales department resulting in streamlined operations and increased efficiency
- Assisted customers with troubleshooting technical issues related to mobile devices such as software updates or connectivity problems
- Received 1st in the district for multiple months for perfect 10s in Customer Satisfaction and multiple months top 25% in the district for sales and accessories/protection addition
Sales Representative - OSL Retail Services Inc - Janesville, WI
(2024-04 - 2025-01)
Sold cellular phone services and phones through multiple carriers (AT&T, Verizon, T-Mobile, US Cellular,etc.)
- Was the #1 phone accessory seller for 3 weeks in a row around the time I first joined the company.
- Consistently in the top half of sellers for the district every month along with the ability of over indexing in my stores if needed.
- Used effective approaches to customers to maximize chances for a purchase or a recommendation.
- Closed sales by effectively presenting electronic product features and benefits to customers and solving any inquiries about what kind of plan they should get along with the phone.
- Consistently reached weekly sales quotas.
- Demonstrated extensive product knowledge to solve customer inquiries and provide recommendations.
- Managed client relationships by maintaining regular communication and addressing any issues or concerns.
Warehouse Worker - TA Services - Janesville, WI
(2023-12 - 2024-03)
- Worked safely by following all safety rules and operational procedures.
- Maintained clean, dust-free, and well-organized work station
- Cleaned workstation and removed hazardous material to protect team from unnecessary risks.
- Minimized injuries by implementing safety management initiatives.
- Maintained, cleaned, diagnosed, and repaired company equipment.
- Maintained all equipment and tools and ensured the work area was clean and neat at all times by cleaning slag, rust, and grease to remove impurities
Sales Associate - Kohl's - Janesville, WI
(2021-10 - 2023-11)
- Successfully sold Kohl's charge to customers
- Provided a quick and exceptional customer experience
- Assisted customers with locating items
- Responsible for resolving all customer complaints
- Maximized sales transactions
- Handled returns and exchanges
- Helped construct and stock shelves to help build a more optimal shopping experience for customers
Administrative Assistant - The Computer Center - Janesville, WI
(2021-04 - 2021-07)
(Temp Position)
- Optimized working environment for co-workers
- Answered phones in a professional and courteous manner to assist callers with inquiries and requests.
- Accurately entered data into electronic systems to maintain up-to-date information records.
- Provided exceptional customer service by addressing concerns and resolving issues in a timely manner.
- Scheduled meetings and appointments efficiently to optimize productivity and communication within the team.
- Gave quotas for prices on specific items as insisted by the manager.
Customer Service Representative - Vector Marketing - Remote
(2020-05 - 2020-12)
- Used marketing strategies to effectively get new employees into the company
- Successfully scheduled sales calls for more chances at landing sales
- Properly conducted and scheduled meetings to clients through zoom calls.
- Closed sales by effectively presenting Cutco product features and benefits to customers.
- Demonstrated extensive product knowledge to address customer inquiries and provide recommendations.
- Managed client relationships by maintaining regular communication and addressing any issues or concerns.
