Suhani Shetty
Quality Assurance Engineer
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About
Results-driven QA Engineer with extensive experience in software quality assurance, test automation, and Agile software development. Proven track record of leading QA initiatives, establishing testing processes, and collaborating with cross-functional teams to deliver high-quality software products. Experienced in testing web, desktop, financial, healthcare, payroll, customer service, and e-commerce applications.
Strong expertise in UAT, manual testing, automation testing, defect management, and continuous process improvement.
Experience
QA Engineer - Tiff's Treat
(2020-08 - 2026-06)
Led Quality Assurance for business-critical web, mobile, and third-party applications, ensuring successful delivery of new features and production releases in a fast-paced Agile environment.
- Established QA processes and introduced automation initiatives using Playwright, Katalon Studio, and Selenium, increasing regression coverage by 75% and improving release efficiency.
- Spearheaded the company's mobile test automation and performance testing initiative using Katalon Studio and JMeter.
- Led end-to-end QA for a company-wide web redesign UX, validating Angular frontend modules and ASP.NET (C#) backend API integrations to ensure flawless checkout workflows and data synchronization at launch.
- Partnered with Product Owners, developers, customer support, and business stakeholders to review requirements, define acceptance criteria, and deliver high-quality features throughout the SDLC.
- Managed technical support issues by working directly with developers and business stakeholders, eliminating unnecessary communication layers, accelerating issue resolution, and improving customer response times.
QA Analyst - Insights Learning & Development
(2015-10 - 2020-05)
- QA Lead for Insights Online, an MVC web application supported by a .NET microservices architecture.
- Tested web applications, desktop applications, email services, and batch processing systems.
- Led QA efforts for Product & Innovation Sprint Orientation (PISO), focusing on Agile transformation, technical debt reduction, and GDPR compliance.
- Participated in sprint planning, retrospectives, backlog refinement, and daily stand-ups.
- Collaborated with global product owners and development teams on requirements reviews and UAT activities.
- Reduced technical debt issues by approximately 80% through defect analysis and prioritization.
- Managed technical support triage, issue assignment, and validation of production fixes.
- Created support reporting processes that improved issue visibility and prioritization.
- Implemented defect and workflow management processes using TFS, Azure DevOps, and Jira.
- Developed automated functional test cases using Selenium and C#.
- Monitored and analyzed application environments hosted in AWS.
- Created Google Analytics reports to provide business insights into application usage and browser trends.
QA Engineer - Care.com
(2013-10 - 2015-10)
- Validated complex payroll calculations, business rules, tax compliance, exception scenarios, user permissions, and data integrity using SQL.
- Developed comprehensive test plans, test cases, and defect reports using TFS.
- Performed extensive email, bulk order, cross-browser and regression testing.
- Managed support issues and production defect validation.
- Mentored and trained new QA team members globally.
- Conducted performance testing using JMeter.
QA Analyst - Hanger Inc
(2012-11 - 2013-09)
- Developed test plans, test schedules, and test cases for enterprise healthcare applications (EHR).
- Served as a primary QA resource throughout project implementation.
- Executed functional and regression testing for the CARES Billing System using HP Quality Center.
- Performed point-of-sale (POS) testing and Medicare/Medicaid coverage validation.
- Created training materials and onboarding documentation for QA team members.
QA Tester - CH Mack
(2011-01 - 2012-02)
- Collaborated with business analysts, developers, and QA teams to ensure compliance with client requirements.
- Coordinated interviews with hiring managers and recruiting teams.
Education
Bachelor of Computer Science - Health Information Management - Cincinnati State Technical College
