Suhani Shetty

Results-driven QA Engineer with extensive experience in software quality assurance, test automation, and Agile software development. Proven track record of leading QA initiatives, establishing testing processes, and collaborating with cross-functional teams to deliver high-quality software products. Experienced in testing web, desktop, financial, healthcare, payroll, customer service, and e-commerce applications.

Strong expertise in UAT, manual testing, automation testing, defect management, and continuous process improvement.

QA Engineer - Tiff's Treat

(2020-08 - 2026-06)

Led Quality Assurance for business-critical web, mobile, and third-party applications, ensuring successful delivery of new features and production releases in a fast-paced Agile environment.

• Established QA processes and introduced automation initiatives using Playwright, Katalon Studio, and Selenium, increasing regression coverage by 75% and improving release efficiency.
• Spearheaded the company's mobile test automation and performance testing initiative using Katalon Studio and JMeter.
• Led end-to-end QA for a company-wide web redesign UX, validating Angular frontend modules and ASP.NET (C#) backend API integrations to ensure flawless checkout workflows and data synchronization at launch.
• Partnered with Product Owners, developers, customer support, and business stakeholders to review requirements, define acceptance criteria, and deliver high-quality features throughout the SDLC.
• Managed technical support issues by working directly with developers and business stakeholders, eliminating unnecessary communication layers, accelerating issue resolution, and improving customer response times.

QA Analyst - Insights Learning & Development

(2015-10 - 2020-05)

• QA Lead for Insights Online, an MVC web application supported by a .NET microservices architecture.
• Tested web applications, desktop applications, email services, and batch processing systems.
• Led QA efforts for Product & Innovation Sprint Orientation (PISO), focusing on Agile transformation, technical debt reduction, and GDPR compliance.
• Participated in sprint planning, retrospectives, backlog refinement, and daily stand-ups.
• Collaborated with global product owners and development teams on requirements reviews and UAT activities.
• Reduced technical debt issues by approximately 80% through defect analysis and prioritization.
• Managed technical support triage, issue assignment, and validation of production fixes.
• Created support reporting processes that improved issue visibility and prioritization.
• Implemented defect and workflow management processes using TFS, Azure DevOps, and Jira.
• Developed automated functional test cases using Selenium and C#.
• Monitored and analyzed application environments hosted in AWS.
• Created Google Analytics reports to provide business insights into application usage and browser trends.

QA Engineer - Care.com

(2013-10 - 2015-10)

• Validated complex payroll calculations, business rules, tax compliance, exception scenarios, user permissions, and data integrity using SQL.
• Developed comprehensive test plans, test cases, and defect reports using TFS.
• Performed extensive email, bulk order, cross-browser and regression testing.
• Managed support issues and production defect validation.
• Mentored and trained new QA team members globally.
• Conducted performance testing using JMeter.

QA Analyst - Hanger Inc

(2012-11 - 2013-09)

• Developed test plans, test schedules, and test cases for enterprise healthcare applications (EHR).
• Served as a primary QA resource throughout project implementation.
• Executed functional and regression testing for the CARES Billing System using HP Quality Center.
• Performed point-of-sale (POS) testing and Medicare/Medicaid coverage validation.
• Created training materials and onboarding documentation for QA team members.

QA Tester - CH Mack

(2011-01 - 2012-02)

• Collaborated with business analysts, developers, and QA teams to ensure compliance with client requirements.
• Coordinated interviews with hiring managers and recruiting teams.

Bachelor of Computer Science - Health Information Management - Cincinnati State Technical College

Administrative Management College