Sujata Acharya

Over 5+ years of diverse IT experience, specializing in delivering business system analysis and developing innovative solutions for various industries. Solid expertise in system analysis, data source evaluation, requirements translation, and application design, including the development, testing, implementation, and support of enterprise data warehouses. Proven experience in defining project scope, documenting business impacts, risks, constraints, and exclusions.

In-depth understanding of the Software Development Life Cycle (SDLC), having contributed across all phases from planning to implementation. Skilled in collaborating with Subject Matter Experts (SMEs) during SDLC to ensure alignment between technical and business goals. Proficient in creating Business Requirements Documents (BRD), Use Case Specifications, Functional Specifications, UML diagrams, and Swimlane diagrams.

Extensive experience in change and problem management, with a focus on troubleshooting issues in development, implementation, and production environments. Advanced skills in Crystal Reports, Power BI, Tableau reporting and Generative AI. Expertise in Payer HEDIS programs, Care Management, UAT, FACETS configuration, API development, SAP BO, AWS migration, and UI design.

Excellent communication, organizational, interpersonal, analytical, and problem-solving abilities.

Senior Product Manager - Agile at Truist (2025-09 – Present)

• Research, analyze, and learn about a target client segment, to garner a deep understanding of their segment and that segment's financial needs. Be an expert with respect to competition, industry trends, and changing customer needs.
• Demonstrate thought leadership and champion the business vision across the company. Analyze the market and competitive environment to define a differentiated product vision that delivers unique value.
• Translate analyses into sound recommendations based on data and experience. Collaborate with a wide variety of partners to align strategy and develop a delivery roadmap that supports business goals.
• Collaborate and engage key stakeholders, including lines of business, operations, and other functional areas in the planning and execution of projects.
• Write epics and features in support of the defined roadmap, working with partners to prioritize across teams. Set Planning Increment (PI) vision, priority and definition, partnering with product owners on feature prioritization and delivery timelines.
• Develop feature backlog roadmap, leading high level deliverables including discovery, prototypes/wireframes, usability studies, partner demos, and web analytics planning.
• Obtain partner alignment and approvals including legal, compliance, security, fraud and others as needed.
• Partner to set Pricing and ensure billing follows all associated processes and procedures. Create and track product metrics to inform strategy and roadmap, sharing analysis with partners.
• Work with Readiness to create client and teammate facing content. Attend Agile ceremonies, as applicable.
• Risk management: Ensure all Product Management Lifecycle (PML) process & procedures are followed, supporting security, risk, audit, and more, and ensure action items and deadlines are met. Lead risk presentations, working with other PM and PO partners on evidence to support recommendations.

Business System Analyst at Truist – IBM (2024-12 – 2025-09)

• Collaborate with stakeholders to understand business needs and translate them into technical requirements for core banking systems, payment systems, and enterprise applications.
• Breaking up the requirement into User stories and assigning to developer with proper system design criteria and architecture diagram, analyzing and documenting the process flow.
• Identify and propose solutions for process optimization to enhance operational efficiency.
• Oversee implementation of new technologies and systems, ensuring smooth integration with existing platforms.
• Monitor and ensure compliance with financial regulations (e.g., GDPR, PCI DSS) while safeguarding sensitive data.
• Continuously monitor system performance, identifying issues and troubleshooting to ensure up time.

Business System Analyst at Fidelity Investment (2023-09 – 2024-07)

• Led the team for API requirements elicitation and functional specification development for AWS projects.
• Managed onboarding to core brokerage/compliance APIs, tracking transaction balances, positions, and restriction API processing.
• Defined epics, user stories, and acceptance criteria, while facilitating Agile ceremonies and managing cross-functional teams.

Business System Analyst at BAYADA Home Health Care (2023-02 – 2023-08)

• Defined operational objectives, gathered information, and evaluated output requirements.
• Constructed workflow charts and diagrams to study system capabilities and develop specifications.
• Designed modifications to existing systems to improve operational efficiency.

System Advisor Analyst at Cigna Corporate LLC (2021-05 – 2023-01)

• Analyzed user stories, created reports, and developed Functional Requirements Specifications (FRS) and Application Design Specifications (ADS).
• Coordinated with developers for data layout changes in Oracle, ensuring seamless integration and documentation of business requirements.
• Conducted User Acceptance Testing (UAT) to ensure system alignment with business needs.

Business/System Analyst at North America Med Tech Group (2019-12 – 2021-05)

• Implemented an automated claim adjudication system, gathering business requirements and developing BRD and FRD documents.
• Managed cross-functional business processes and conducted JAD sessions to document requirements and test plans.

Business/System Analyst at American Family Insurance and Banking (2018-08 – 2019-12)

• Led a team of business analysts for complex banking projects, including documentation review, test plans, and user acceptance testing.
• Motivated staff, ensuring project success, and oversaw cross-functional collaboration for smooth project execution.

Business/System Analyst at SAM's Care Accelerator with Humana (2016-02 – 2018-08)

• Communicated business requirements and conducted JAD sessions to develop business use cases and user interface diagrams.
• Managed data integration between Data Management Support and Claims Support Systems.

QA Lead at BURLINGTON FACTORY Health and Wellness Benefit (2014-08 – 2016-02)

Master's in business economics and finance – Sambalpur University (2002)

Postgraduate Diploma in Human Resource Management – IIHMR (2005)