Sukhwinder Mahal

Dynamic and results-driven Behavioral Health Leader and Registered Alcohol and Drug Technician (RADT) with an extensive track record of managing clinical intakes, program compliance, and high-volume logistics operations. Certified in CPR/First Aid with expert-level mastery of the Kipu EHR platform, clinical assessment workflows, and crisis intervention protocols. Academic standout maintaining a 4.0 GPA while pursuing a degree in Human Services.

Proven ability to lead cross-functional teams, implement quality assurance frameworks, and optimize administrative efficiency. Recognized with the "New Horizon Award" for exceptional leadership, dedication to patient care excellence, and operational mastery in clinical environments.

Intake Team Lead / Admissions Specialist at WINDWARD WAY RECOVERY (2025-07 – 2026-01)

• Spearheaded patient intake, registration, and orientation workflows, supervising the end-to-end admissions pipeline using Kipu EHR.
• Honored with the prestigious "New Horizon Award" for outstanding operational leadership, clinical dedication, and setting benchmarks in client care.
• Oversaw and audited multi-dimensional diagnostic and clinical assessments to ensure accurate patient acuity classification.
• Standardized communication protocols between admissions, clinical, and nursing departments to streamline verification of medical documentation.
• Trained junior team members on executing crisis intervention protocols and the Columbia-Suicide Severity Rating Scale (C-SSRS).
• Directed continuous quality assurance audits on patient charts and digital files, maintaining a 100% regulatory compliance record.

Owner / Logistics Operations Manager at MAHAL TRANSPORTATION LLC (2019-04 – Present)

• Executive leader of all business administration, managing corporate licensing, commercial compliance, and strategic growth.
• Negotiated high-value service contracts and cargo routes with brokers, boosting profit margins and optimizing pipeline workflows.
• Managed organizational logistics to secure and maintain a 100% on-time delivery metric across all major commercial supply routes.
• Controlled all corporate finance initiatives, driving accounts receivable, accounts payable, and accurate ledger balancing.
• Audited and enforced strict USDOT safety regulations, leading the company through flawless regulatory inspections.
• Created a highly accessible digital tracking archive for vendor records, cutting document retrieval speeds in half.

Ramp Supervisor at AMERICAN AIRLINES (2017-07 – 2020-03)

• Promoted to lead, manage, and schedule an operational team of 10 baggage handlers, orchestrating ground logistics for over 300 daily passengers.
• Audited shifts to enforce corporate safety policies, driving team performance to hit a zero-incident safety record.
• Authored and analyzed 5 post-flight performance reports per day, leveraging data to resolve systemic operational bottlenecks.
• Monitored live airline logistics matrices to calculate closeout times and verify legal flight document compliance under high-pressure windows.
• Managed and resolved an average of 50 complex customer escalations weekly, exceeding corporate benchmarks for speed and accuracy.

Baggage Agent at AMERICAN AIRLINES (2017-02 – 2017-07)

• Audited luggage distribution metrics by tracking and managing 100% of physical asset scans into database containers.
• Governed container identifier assignment protocols before check-in to prevent routing errors.
• Accelerated transport times to arrival gates to protect the carrier's critical On-Time Performance (OTP) status.

Purchasing Manager at PUNITA LEATHERS (2015-09 – 2017-01)

• Negotiated, authored, and executed legal corporate contracts, financial proposals, and procurement portfolios with international vendors.
• Controlled ledger management within QuickBooks, producing contract health reports to advise executives on margin variations.
• Governed the vendor-to-supplier communication chain to eliminate supply production delays and guarantee prompt product releases.

Sales Manager at VACATION VILLAGES & RESORTS (2012-05 – 2015-06)

• Directed, coached, and built a high-performing team of 10 sales representatives, translating corporate quotas into clear daily goals.
• Handled high-tier client escalations, implementing conflict resolution strategies to maximize retention and satisfaction scores.
• Invented data-driven inventory and pipeline tracking models to provide real-time forecasts to the executive management team.
• Spearheaded promotional lead-generation campaigns, pushing the sales division to regularly outpace financial targets.

Associate of Arts in Human Services – Saddleback College