Assistant Manager at Dominos (2023-08 – 2026-01)
Assistant Manager at Dominos providing exceptional customer service and team leadership
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
Front Desk Receptionist/Administrative Assistant at Milan Laser (2022-07 – 2023-03)
Front Desk Receptionist and Administrative Assistant managing customer interactions and office operations
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Assisted with event planning and coordination, ensuring smooth execution of meetings and conferences
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Managed visitor logbook accurately by recording necessary details for security purposes
- Collaborated with other team members to ensure seamless communication across different departments
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Ordered office supplies ensuring availability while managing costs within budget constraints
Shift Supervisor at Starbucks (2017-07 – 2020-02)
Shift Supervisor at Starbucks managing customer service and food preparation during high-volume shifts
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring a positive dining experience
- Collaborated with team members to efficiently handle high-volume shifts, maintaining a fast-paced and organized work environment
- Prepared food items according to established recipes and quality standards, ensuring consistency in taste and presentation
- Managed cash transactions accurately and efficiently, handling payments, providing change, and processing credit card transactions
- Maintained cleanliness of dining areas by regularly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Assisted in the training of new crew members on restaurant procedures, menu items, safety protocols, and customer service techniques
- Followed all health code regulations regarding food handling, storage temperatures, sanitation practices to ensure a safe dining environment for customers
Business Manager at Pinpoint Marketing (2015-06 – 2017-06)
Business Manager overseeing strategic planning, operations, and vendor management
- Developed and implemented strategic business plans to drive growth and increase market share
- Managed day-to-day operations, including budgeting, forecasting, and resource allocation
- Negotiated contracts with vendors and suppliers to ensure favorable terms and pricing
- Conducted regular performance evaluations for staff members, providing feedback for improvement
