Summer Wright

Results-driven management professional with 15+ years of experience in retail and food service industries. Proven track record in enhancing customer satisfaction and achieving sales targets through effective team leadership and operational strategies. Skilled in inventory control, cash handling, and implementing policies that drive efficiency.

Demonstrated ability to resolve customer issues promptly while maintaining high service standards, consistently achieving top scores in evaluations. Authorized to work in the US for any employer

Assistant Manager - Shoe Sensation - Manchester, TN

(2024-07)

• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Collaborated with the management team to develop and implement operational policies and procedures
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
• Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed
• Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
• Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
• Served as a point of contact for escalated customer complaints/issues resolving them promptly & efficiently

Shift Manager - Arby's - Tullahoma, TN

(2024-01 - 2024-07)

Responsibilities include inventory management, drive-thru operations, and opening/closing procedures. Additional duties encompass backline and fryer operations, stocking, safe reconciliation, and cash register breakdown. Furthermore, monitoring employee cash register activity is required.

Shift Manager - Burger King - Manchester, TN

(2021-07 - 2024-01)

Responsibilities include inventory management, drive-thru operations, and opening/closing procedures. Additional duties encompass backline and fryer operations, stocking, safe reconciliation, and cash register breakdown. Furthermore, monitoring employee cash register activity is required.

Reset Merchandiser - Anderson Merchandisers - Tullahoma, TN

(2020-09 - 2021-06)

• Successfully implemented store resets, adhering to planogram specifications and ensuring precise merchandise placement and presentation
• Managed inventory by replenishing shelves and displays with returned merchandise, thereby maintaining optimal stock levels
• Employed handheld devices or paper documentation to accurately record inventory counts throughout the reset process

Kitchen Manager and Cashier - Land and Lake Market - Estill Springs, TN

(2019-11 - 2020-03)

Responsibilities include ordering from food vendors, verifying deliveries, food preparation, cooking to order, customer greeting, cash register operation, and customer service. Additionally, the creation of employee schedules is required.

Associate's degree - Business - Southern New Hampshire University (2023-05)

High school or equivalent - Lewis County High School (2003)