Sunaina Acharya

Results-driven IT Transition and Transformation Leader with 15+ years of experience orchestrating complex, enterprise-scale managed-services transitions for leading North American clients. Proven track record delivering 18+ high-impact transitions across Banking, Telecommunications, Pharmaceuticals, Energy, and Product industries—translating contractual commitments into stable, high-performing operations. Trusted to lead the full knowledge-transition lifecycle: due diligence, solution validation, transition strategy, mobilization, planning, governance, operating-model design, RACI and RAID management, service readiness, go-live, and hypercare.

Skilled at aligning cross-functional stakeholders, client leadership, delivery teams, and global partners to manage risks, dependencies, and operational change with precision.

Transition Manager at ACCENTURE INDIA PRIVATE LIMITED (2018-01 – Present)

• Directed 18+ enterprise-scale IT and managed-services transitions for North American clients across Banking, Telecommunications, Pharmaceuticals, Energy, and Product industries.
• Managed global cross-functional teams of up to 190 FTEs across four geographies, owning the complete lifecycle from due diligence and discovery through planning, execution, stabilization, and closure.
• Designed structured Knowledge Transfer governance, including reverse-KT validation, shadow support, and parallel-run execution, improving readiness accuracy and eliminating post-go-live critical defects.
• Established RACI frameworks defining accountability across business, technical, and vendor teams; maintained comprehensive RAID logs to proactively mitigate risks, issues, assumptions, and dependencies.
• Directed go-live readiness assessments and defined exit criteria, enabling seamless production cutovers with zero critical escalations through go-live and hypercare.
• Delivered 100% on-time transitions and reduced overall transition timelines by up to 30% through optimized planning and governance.
• Executed resource ramp-up and ramp-down strategies aligned to contractual milestones and transition phases.
• Led weekly steering-committee governance with client executives, presenting transition risk dashboards and go-live readiness metrics to drive executive-level alignment and decision-making.

Service Delivery Specialist – Telecom at ACCENTURE INDIA PRIVATE LIMITED (2010-01 – 2018-12)

• Managed telecom service-delivery operations spanning billing, mediation, rating, and charging lifecycle support.
• Coordinated incident, problem, and change-management activities, acting as liaison between business stakeholders and technical teams.
• Contributed to service-stability and continuous-improvement initiatives that strengthened operational performance.

Bachelor of Engineering in B.E. – Maharshi Dayanand University, Rohtak (2005-01 – 2009-12)