Suni* *

Highly organized and self-motivated professional with strong customer service, sales, and leadership experience. Adaptable, results-driven, and passionate about driving performance and customer satisfaction. Seeking a dynamic role where my skills and dedication will have meaningful impact.

Sales Retention Specialist - Spectrum - Auburndale, FL

(2022-05)

• Retained customers by resolving concerns and presenting tailored solutions.
• Explained product offerings and services clearly, addressing billing and service inquiries.
• Regularly exceeded retention targets using advanced save techniques and upselling strategies.

Bartender - SeaWorld Parks & Entertainment - Tampa, FL

(2021-03 - 2022-05)

• Meet and greet customers in a timely fashion while taking their beverage/food order.
• Served 150+ guests daily and created a large patron following.
• Handled cash/credit card transactions with accuracy in a very fast paced and high-volume environment.
• Maintained cleanliness of bar and sanitized work area frequently.

Mail Carrier - United States Postal Service - New York, NY

(2015-08 - 2021-01)

• Delivered mail to residential and business customers with precision and professionalism.
• Managed special deliveries and documentation for certified, insured, and COD mail.
• Maintained strong customer relationships and ensured timely service.

Bartender - Joe's Crab Shack - Queens, NY

(2014-11 - 2015-08)

• Generated a strong patron following.
• Full knowledge of food and beverage menu.
• Excelled to certified trainer in one month.
• Greeted guest in a timely and friendly manner/delivered exceptional customer service.

Bartender - Tony Roma's - Brooklyn, NY

(2013-12 - 2014-12)

• Served 150+ customers daily in a fast-paced environment.
• Demonstrated deep knowledge of food and beverage menus.
• Maintained cleanliness and organization of the bar area.

Retail Sales Representative - Verizon Wireless - New York, NY

(2003-06 - 2013-09)

• Exceeded sales targets and maintained high customer satisfaction.
• Handled complex transactions and resolved issues efficiently.
• Stayed current with wireless technology trends and offerings.

Life, Accident & Health Certification - Xcel Solutions (2020-12)

University of Phoenix (2007-05)

New York Bartending School (2003-02)

High School Diploma - John Bowne High School (2003-06)