Sunny Wong

People-oriented and highly motivated professional with a strong background in human resources, recruitment, and employee relations. Adept at identifying and addressing organizational needs while fostering a positive and inclusive workplace culture. Energetic, eager to learn, and committed to continuous improvement. Passionate about working in diverse team environments and creating a foundation for success through effective HR strategies.

Human Resources Representative - Cosmo Goodness Malaysia Sdn. Bhd. - Selangor, Malaysia

(2024-09)

• Serve as Head of Human Resources, overseeing all HR functions, including recruitment, retention, and employee engagement.
• Manage full-cycle recruitment and develop retention strategies to support company growth.
• Organize and lead job fairs, fostering relationships with potential candidates and industry professionals.
• Ensure compliance with labor laws and company policies.
• Report directly to the Managing Director, providing insights and recommendations for operational improvements.

Human Resources Executive - Nestron House - Selangor, Malaysia

(2024-03 - 2024-09)

• Managed internal recruitment efforts for both Malaysia and the USA, sourcing and selecting top talent.
• Acted as the liaison for U.S.-based candidates, coordinating hiring processes and onboarding.
• Ensured compliance with labor laws across both Malaysia and the USA.
• Oversaw full-cycle recruitment processes, enhancing workforce efficiency.

Human Resources Coordinator - Greenix Pest Control - Orem, UT, USA

(2023-05 - 2023-07)

• Filed and managed injury reports with insurance carriers.
• Assessed the validity of employee claims and facilitated the claims process.
• Coordinated between employees and worker compensation carriers to ensure smooth processing.

Recruiting Coordinator - IsoTalent/Vivint - Provo/Lehi, UT, USA

(2022-01 - 2022-08)

• Conducted initial screenings and interviews, identifying top candidates for various roles.
• Scheduled second-round interviews with hiring managers and stakeholders.
• Sourced candidates for specialized positions through multiple recruiting platforms.
• Maintained employee policies and ensured confidentiality of sensitive information.

Customer Service Assistant Supervisor - Hilton Garden Inn Hotel - Ogden, UT, USA

(2021-07 - 2021-12)

• Supervised a team of customer service representatives, ensuring high service standards.
• Built strong customer relationships to enhance loyalty and satisfaction.
• Led initiatives to exceed customer expectations and resolve complaints efficiently.

HR Assistant - Brigham Young University-Hawaii - Laie, HI, USA

(2019-12 - 2020-08)

• Streamlined the hiring and termination process to improve efficiency.
• Facilitated weekly training and orientation sessions for new employees.
• Managed and organized confidential employee information.
• Assisted in transferring over 300 employees during the COVID-19 pandemic.

SWATT/Pest Control - BYU-Hawaii Facility Management - Laie, Hawaii, USA

(2018-09 - 2019-12)

• Led an entrepreneurial project to reduce costs for BYU-Hawaii's facility management.
• Coordinated with local communities and students on sustainability initiatives.
• Educated students on self-reliance principles and resource management.

Ambassador Tour Guide - Polynesian Cultural Center (PCC) - Laie, Hawaii, USA

(2017-03 - 2018-08)

• Provided guided cultural experiences to over 1,000 guests daily.
• Connected customers with village ambassadors for immersive cultural exchanges.
• Enhanced visitor experience through engaging storytelling and customer service.

Bachelor of Science - Business Management - Human Resources & Organization Behavior - Brigham Young University–Hawaii (2017 - 2021)