Sr Solution Consultant (Sr Salesforce Developer) - Dev Technology
(2024-01)
Working as Sr. Salesforce Developer with experience delivering mission-critical solutions for CBP Cargo Systems. Specialized in leveraging Service Cloud and Experience Cloud to develop and modernize Cargo system applications.
- Used Agile development to work on cargo system applications, including new functionality implementation and adaptive maintenance.
- Utilizing Service Cloud to manage border activities and Experience Cloud for stakeholder engagement with the trade community.
- Created complex Apex-based automation and Salesforce Flows to automate various CBP Case Management Systems, Audit Management Systems.
- Designed a personalized Experience Cloud site using LWR and LWC, implementing role-based personalization through Page variations and Audience Targeting that delivered unique content to user personas, resulting in an increase in user engagement.
- Implemented Lightning Web Components (LWC) that trigger asynchronous Databricks validation jobs, providing users with immediate feedback on complex cargo classifications.
- Consistently delivered 10 story points per sprint in a high-velocity environment, managing the end-to-end pipeline including peer reviews, UAT, and final Government Lead acceptance across multiple staging environments.
- Architected and authored Technical Design Documents (TDD) for quarterly application releases, leading cross-functional reviews with the COI to ensure 100% alignment with enterprise standards before production.
- Managed the end-to-end release lifecycle, from package creation to deployment support, ensuring 100% successful delivery.
Senior Salesforce Developer - Smarsh
(2022-10 - 2023-09)
- Developed Apex REST Web Services for external integrations and performed testing via Postman.
- Enhanced CPQ functionality by developing Quote Calculator Plugins (QCP) and managing Quote/Order objects.
- Integrated Salesforce with JIRA using ServiceRocket for automated issue synchronization.
- Diagnosed and resolved complex, escalated Tier 3 technical support tickets for 500+ end-users.
- Utilized Nebula Logger for advanced debugging and Gearset for deployments.
Salesforce Developer - TradeStation
(2021-07 - 2022-08)
- Developed Lightning Web Components (LWC), Invocable Apex to enhance user interfaces and flow automation.
- Developed and deployed 20+ Apex classes and triggers to automate complex business workflows.
- Architected and deployed 20+ Screen and Record-Triggered Flows, automating complex multi-step business processes.
- Integrated Salesforce with external CRM microservices using Apex REST callouts, automating data synchronization.
- Managed environment-specific configurations using Custom Metadata Types for multi-tier deployments.
- Transitioned legacy page layouts to Dynamic Forms, improving page load performance and UX.
Salesforce Developer / Administrator - Dennemeyer & Co.
(2018-01 - 2020-12)
- Spearheaded the transition to Service Cloud, implementing Case Management, Web-to-Case, and Email-to-Case.
- Automated complex business logic using Process Builder and Lightning Flows.
- Performed administrative tasks - creating Users, Profiles, Roles, Permission Sets, Page Layouts, Record Types and configured sharing rules based on Organization role hierarchy.
- Managed full-cycle deployments using Change Sets and Workbench for patent/trademark service modules.
Senior Software Engineer - TCS, QualCare, Dennemeyer & Co.
(2003 - 2017)
Developed high-performance enterprise web applications using the .NET framework (C#, VB.NET) and SQL Server, establishing a strong foundation in Object-Oriented Programming (OOP) that transitioned into expert-level Apex development. Leveraged deep understanding of software design patterns and SDLC to transition into a full-time Salesforce Development career in 2018.
