Surabhi Sharma

Detail-oriented and customer-focused administrative professional with experience supporting operations, document management, and client services across public and private sectors.

Operations

Coordinator at Sacramento Design Center, G.J.

Gardner

Homes, with previous experience as an Office Assistant II for Sacramento County's Department of Human Assistance. Skilled in administrative support, document processing, and high-volume customer service, with a strong record of maintaining accurate documentation and meeting deadlines. Collaborative team contributor with experience supporting cross-functional staff and resolving issues quickly.

Additional background in logistics coordination and call center operations, strengthening communication and organizational effectiveness. Brings 1 year of Import/Export management experience, 6 years managing rental property, and 1 year in insurance customer service and sales at Allstate. Offers a strong technical foundation with 2 years of Software Quality Assurance experience and 1 year as a Database Tester, specializing in Black-Box and White-Box testing and automation with Silk.

Proficient in Windows, Unix, and DOS environments, with a proven ability to adapt quickly, learn, and handle complex administrative and customer-facing tasks.

Operations Coordinator at Sacramento Design Center, G.J. Gardner Homes (2025-04 – Present)

• Performed a variety of clerical and administrative support functions in a high-volume office environment, ensuring work was completed accurately, timely, and in accordance with established procedures.
• Maintained and organized electronic and hard-copy filing systems, ensuring records were accurate, complete, and readily accessible in compliance with record retention standards.
• Received, sorted, and distributed incoming and outgoing mail, including processing payments, receipts, and preparing bank deposits while maintaining accountability and accuracy.
• Prepared, reviewed, and proofread general correspondence, reports, and forms, ensuring proper formatting, spelling, and completeness.
• Provided direct public contact/customer service by responding to inquiries from clients, vendors, and subcontractors in a professional, courteous, and respectful manner.
• Explained procedures, gathered required information, and ensured all documentation was complete before processing.
• Processed, tracked, and verified documents, invoices, and records, ensuring accuracy, completeness, and timely filing.
• Entered and updated data in internal systems (e.g., GJ5.0), performing data verification and quality checks to ensure accuracy and consistency.
• Maintained confidential and sensitive information in accordance with privacy policies and departmental guidelines.
• Coordinated workload priorities by managing multiple assignments, meeting deadlines, and adapting to changing priorities in a fast-paced environment.
• Prepared and maintained vendor and subcontractor files, including insurance, W-9s, license verification, and compliance documentation.
• Assisted with onboarding processes by preparing credit applications and required documentation in accordance with established procedures.
• Communicated effectively with internal staff and external stakeholders, providing status updates and follow-up to ensure timely completion of tasks.
• Maintained a clean, organized, and efficient work area, completing routine filing and administrative tasks on a weekly basis.

Office Assistant II (Temp) at Department of Human Assistance – Sacramento County (2025-10 – 2026-03)

• Performed a wide range of clerical and administrative support duties in a high-volume public assistance environment, ensuring work was completed accurately, timely, and in accordance with County policies and procedures.
• Processed CalSAWS applications and managed the LIMS (Lobby Information Management System) queue, ensuring efficient customer flow and timely service delivery.
• Provided direct public contact/customer service to diverse populations, including homeless and low-income individuals, assisting with CalFresh, Medi-Cal, CalWORKs, and CalJOBS applications and services.
• Performed records management functions, including scanning, indexing, and organizing client documentation using Kofax, ensuring compliance with departmental standards.
• Reviewed, sorted, and distributed incoming and outgoing mail, including researching correspondence to identify correct Case IDs and ensuring proper routing and follow-up.
• Processed homeless-services mail from the Annex P.O. Box and created tracking tasks to support accurate case handling and timely response.
• Maintained accurate electronic and hard-copy filing systems, ensuring records were complete, organized, and easily retrievable.
• Entered and updated data in County systems, performing data verification and quality control checks to ensure accuracy and consistency.
• Handled confidential and sensitive client information in accordance with privacy laws, regulations, and County guidelines.
• Assisted customers in person at service windows, including support with EBT cards, general inquiries, and navigation of available County resources.
• Provided language interpretation services for Southeast Asian clients, ensuring clear communication and equitable access to services.
• Coordinated and prioritized multiple assignments in a fast-paced environment, consistently meeting deadlines and adapting to changing workload demands.
• Collaborated with staff, consultants, and project teams to support daily operations and maintain a high standard of customer service.

Consignment Verifier at Echo Transport (2025-05 – 2025-06)

• Received, scanned, and verified Parcels and contents with High accuracy.
• Scanned and validated labels & items.
• Logged shipments in the Echo Transport dashboard and ensured same-day dispatch.
• Maintained a clean, organized, and efficient work area.

Customer Service/Call Center Representative at GlobeLife, American Income Division (2025-01 – 2025-04)

• Created exceptional customer relations.
• Played a vital role in ensuring customer satisfaction.
• Managed sales enquiries.
• Delivered outstanding service to meet goals.
• Provided daily customer support to address inquiries and assist with their needs.
• Followed up on customer inquiries and requests promptly.
• Maintained and updated customer records and files for efficient tracking and communication.
• Resolved customer complaints professionally and effectively.
• Collaborated with the management team to develop corrective actions aligned with company goals.
• Received a high volume of inbound calls and emails
• Identified the reason for the customer's call, collected relevant information, and provided solutions.
• Referred to premade scripts/checklists for details on various customer service topics.
• Used best practices in customer service techniques to develop rapport and build relationships with customers.
• Documented all customer interactions.
• Worked as a team player to help pitch in where needed.

Import and Export Manager at EPLX, Inc. (2024 – 2025)

• Interacting with service providers and consumers, as well as organizing and reviewing delivery documents
• Overseeing the cargo and resolving any potential issues.
• Accountable for the coordination and management of clients' shipping and logistics functions.
• Ensuring the timely and cost-effective distribution of products
• Use of CRM software to assist the firm in managing customer data and strengthening client connections.
• Creating and presenting comprehensive visual reports while providing relevant insights.
• Facilitating ongoing communication with the management team via telephone to ensure alignment and effective management.
• Executing the packaging and dispatch of parcels in strict accordance with established protocols.
• Uploading relevant information into the Admin system with accuracy.

Rental Property Manager at Self-employed (2016 – 2023)

• Managed rental property, including the creation of property documents for leasing.
• Excellent interpersonal and communication skills.
• Detail-oriented and meticulously organized.
• Fantastic customer service abilities.
• Capable of time management and task prioritization.
• Outstanding critical thinking and problem-solving abilities.
• Strong knowledge of anti-discrimination housing and business laws.
• Working knowledge of standard operating systems, such as Microsoft Windows.
• Experience with Microsoft Word and other tools for creating reports and other materials.
• Detail-oriented, with a strong emphasis on ensuring and maintaining record-keeping accuracy.
• Ability to effectively and positively communicate with current and prospective tenants.

Customer service and sales representative at Allstate (2003 – 2004)

• Responsible for developing professional relationships with customers and fulfilling their insurance needs.
• Welcomed all customers with professionalism, friendliness, and promptness, both in person and over the phone.
• Developed an exceptional customer experience
• Successfully conveyed information to determine the most suitable product or service for the customer's needs.
• Achieved monthly sales targets.
• Established and nurtured business connections with both new and existing clients.
• Exhibited integrity while engaging with customers, adhering to company policy, managing monetary transactions, overseeing product supply, and fostering work relationships.
• Supported additional tasks and responsibilities as assigned by the Agent.

Software Quality Tester at Software Advanced Technologies (2000 – 2002)

• Developed methodology for stress testing workflows.
• Guided the quality assurance team in creating test plans and test specifications.
• Worked on various projects, performing Black box testing and Automated testing.

Software Quality Tester at Grasim Industries Ltd (1997 – 1998)

• Wrote SQL Loader scripts for performing bulk imports from text files to Sybase tables and troubleshooting other database-related problems.
• Collaborated with the Accounting and Warehouse Departments by analyzing Cash Flows (monthly Cash Expenses) and Transactions.
• Actively performed various tasks at the Company Warehouse. Prepared Job orders and Cost flows, and maintained inventory records.
• Aided the Accounting and Sales Departments in transitioning from paper-based to computerized systems.
• Performed Data entry for the Accounting, Inventory, and Payroll Department.

Intern at Mysore Kiloskar Ltd (1997 – 1997)

• Used Oracle for sorting data in the Accounting and Warehouse Department.
• Performed Data entry at the Payroll and Warehouse Departments.
• Performed Black box, White box, and Automated testing to ensure Quality Software.
• Maintained the Timesheets of the Employees.

Bachelor of Engineering in Computer Science – BIET, Davangere

Certificate in Quality Assurance – Software Advanced Technologies

Certificate in Clerical Induction Training – Sacramento County, Department of Human Assistance