Surabhi Sheth

Results-driven Release Engineer with extensive experience in automating deployments and managing CI/CD pipelines. Proven ability to streamline operational workflows by automating manual tasks, reducing manual overhead by 80% and accelerating release execution. Skilled in incident response, troubleshooting, and coordinating complex deployments across pre-production and staging environments. Eager to leverage expertise in CI/CD tools and scripting to enhance software release processes

Site Reliability Engineer at Apple (via Infosys Ltd) (2022-04 – Present)

• Automated infrastructure provisioning across AWS (EC2, Lambda, EBS), reducing operational costs and manual effort by 40%, while accelerating deployment execution time.
• Managed incident response via PagerDuty, troubleshooting deployment and infrastructure issues, and participated in scheduled on-call rotations to maintain 99.9% system availability.
• Executed periodic database and environment refreshes using sanitized production data, providing development and QA teams with accurate pre-release environments to validate complex deployments.
• Planned and coordinated environment maintenance activities, including database refreshes and application deployments for controlled environments.
• Orchestrated daily release deployments across pre-production and staging environments, ensuring environment stability, proactive issue resolution, and seamless accessibility for cross-functional development teams.
• Streamlined operational workflows by replacing manual tasks with automated scripts, thereby eliminating human error, reducing manual overhead by 80%, and driving faster release execution.
• Documented and maintained new processes, workflows, knowledge articles, and release workbooks to streamline deployments and support continuous process improvement.

Software Engineer at Qualys Inc. (2018-10 – 2018-12)

• Architected and delivered multiple customer-facing features utilizing Java/J2EE, Spring, Hibernate, and Ext JS frameworks to enhance application functionality.
• Executed comprehensive unit and integration testing protocols to verify system reliability, code performance, and functional accuracy.
• Triaged and resolved complex production issues in close partnership with support teams, ensuring rapid mitigation and minimal user disruption.
• Championed pair programming and collaborative coding methodologies to elevate code quality, enhance maintainability, and enforce engineering best practices.
• Spearheaded the design and end-to-end execution of new custom features, aligning technical implementation directly with customer requirements.

Senior Software Engineer at Persistent Systems (2015-10 – 2018-10)

• Engineered the backend architecture for the Dataview component, powering high-performance applications that generate complex data reports and dynamic graphs.
• Resolved critical production incidents by rapidly delivering urgent hot-fixes, minimizing system downtime and ensuring continuous service availability.
• Collaborated directly with business stakeholders to translate functional requirements into scalable technical solutions and system designs.
• Spearheaded multiple end-to-end software release cycles, coordinating cross-functional execution to ensure timely and stable product delivery.
• Mentored incoming engineers on domain knowledge, code quality, and engineering best practices, accelerating team onboarding and development velocity.

Bachelor of Science in Software Development – Western Governors University (2020-01 – 2021-10)