Surya Tejaswi

Senior Business Systems Analyst with 14+ years of experience delivering healthcare analytics, banking data solutions, and enterprise reporting platforms across large-scale environments. Strong blend of business analysis + technical analytics with hands-on expertise in SQL, Power BI, Tableau, Python, Excel, and cloud-based data platforms. Proven experience translating business requirements into scalable dashboards, KPI frameworks, and data-driven reporting solutions.

Extensive background in healthcare claims, provider data, enrollment systems, utilization analytics, and compliance reporting. Strong expertise in requirements elicitation, stakeholder management, BRD/FRD development, user stories, acceptance criteria, process modeling, GAP analysis, and Agile delivery.

Senior Business Systems Analyst - OPTUM - Eden Prairie, MN | Remote

(2023-03)

• Led requirements gathering sessions supporting enterprise healthcare analytics initiatives involving claims, enrollment, provider, and operational reporting.
• Partnered with business stakeholders to define KPI frameworks supporting utilization management, quality improvement, and cost containment programs.
• Developed BRDs, FRDs, user stories, acceptance criteria, and process models supporting enterprise healthcare reporting enhancements.
• Collaborated with data engineering teams to modernize healthcare reporting platforms and improve analytics delivery capabilities.
• Designed functional specifications supporting integration of claims, eligibility, provider, and member data sources.
• Built advanced SQL datasets supporting Power BI dashboards used by executive leadership and healthcare operations teams.
• Worked with ETL teams defining transformation logic and source-to-target mappings supporting enterprise reporting initiatives.
• Facilitated Agile ceremonies including sprint planning, backlog refinement, requirements clarification, and stakeholder reviews.
• Coordinated UAT activities, defect management, and stakeholder signoff for reporting and analytics enhancements.
• Implemented reconciliation controls improving consistency between source healthcare systems and reporting environments.
• Developed dashboards tracking claims volumes, denial trends, provider quality metrics, and utilization performance indicators.
• Supported HIPAA compliance initiatives through secure handling of healthcare operational and member-related data.
• Created As-Is and To-Be process flows supporting healthcare reporting transformation programs.
• Partnered with QA teams validating requirements traceability, test coverage, and solution quality.
• Delivered executive reporting solutions enabling data-driven decision-making across multiple healthcare business units.
• Improved healthcare reporting efficiency through automation and self-service Power BI reporting initiatives.
• Established enterprise KPI governance standards across claims, enrollment, and provider reporting environments.
• Reduced reporting turnaround times through optimized data integration and reconciliation frameworks.

Business Analyst / Data Analyst - LOWE'S - Mooresville, NC | Hybrid

(2020-01 - 2023-02)

• Gathered business requirements supporting retail analytics initiatives focused on merchandising performance, inventory optimization, and supply chain reporting.
• Collaborated with business users and leadership teams to define reporting objectives and operational KPI frameworks.
• Developed BRDs, FRDs, process workflows, use cases, and functional specifications supporting retail reporting initiatives.
• Built SQL-based datasets supporting Power BI dashboards tracking sales performance, inventory utilization, and fulfillment operations.
• Designed executive dashboards providing visibility into inventory turnover, store operations, product performance, and service-level metrics.
• Conducted data analysis supporting forecasting, trend analysis, and operational planning activities.
• Worked closely with ETL developers to define transformation logic supporting enterprise reporting solutions.
• Implemented data quality controls and reconciliation frameworks improving consistency across reporting datasets.
• Coordinated UAT cycles ensuring reporting outputs aligned with business requirements and stakeholder expectations.
• Supported release planning, requirements clarification, defect management, and production validation activities.
• Performed root cause analysis identifying data discrepancies impacting reporting accuracy and operational visibility.
• Created KPI governance documentation standardizing metric definitions across business reporting environments.
• Facilitated Agile ceremonies including sprint planning, backlog grooming, and stakeholder review sessions.
• Delivered analytics solutions supporting merchandising optimization, supply chain performance, and operational efficiency programs.
• Partnered with leadership teams providing reporting insights supporting strategic business decisions.
• Automated enterprise retail reporting processes reducing manual reporting effort across merchandising and operations teams.
• Improved inventory visibility through KPI-driven dashboards supporting supply chain and fulfillment reporting.
• Enhanced reporting accuracy through implementation of structured data validation and reconciliation controls.

Business Analyst - Blue Shield of California - Woodland Hills, CA | Remote

(2018-05 - 2019-12)

Led healthcare analytics initiatives supporting claims optimization, enrollment visibility, and provider network performance across payer operations. Defined reporting standards and KPI frameworks improving consistency across medical

Bachelor of Technology

Electronics & Communication Engineering

Lakireddy BaliReddy College of Engineering, India

Year Completed: 2012