Susan Baxter

Resourceful and driven professional seeking a challenging and rewarding opportunity to leverage extensive leadership, customer service, and administrative expertise. Adept at thriving in fast-paced environments, excelling in both independent and collaborative roles, and continually expanding skill sets to contribute effectively to organizational success. Willing to relocate for a Career Opportunity and longevity.

Front Desk Manager - Coral Hospitality (Unicoi State Park & Lodge) - Helen, GA

(2022-07)

Oversee front desk operations, manage reception and support staff, and ensure exceptional guest experiences. Act as liaison between departments, support the General Manager on operational projects, and maintain seamless daily operations.

• Lead guest service initiatives, reservation management, staff training, and performance evaluation.
• Compile occupancy, financial, and guest feedback reports for senior leadership.
• Training, Onboard, Term Staff
• Disciplinary Action coaching and forms when necessary / Incident Reporting for Staff and Guest
• Meet and maintain budget, complete Reports, and attend and run meetings
• Forecasting and rate management
• Address and resolve guest concerns, enhancing overall satisfaction and property reputation.

Front Desk/Concierge (TEMP/Seasonal) - Opal Resorts - Key West, FL

(2021-03 - 2022-07)

Provided personalized concierge and front desk services for a luxury resort, coordinating reservations, activities, and transportation while supporting administrative and financial reporting functions.

Management/Trainer - Apple Project - Remote

(2015-04 - 2021-12)

Designed and delivered virtual learning programs for Apple employees, partners, and customers. Developed training materials, facilitated sessions, assessed learner progress, and collaborated cross-functionally to align training initiatives with organizational goals.

• Specializing in instructional design, adult learning principles, and online facilitation.
• Utilized Zoom, Teams, and LMS platforms to create engaging, interactive learning environments.
• Mentored new trainers and led initiatives to continuously improve virtual training delivery.

Night Shift Manager - Vacation Play (Timeshare) - Dahlonega, GA

(2015-02 - 2016-04)

Focused on selling timeshare ownership to guests during evening operations.

• Conducted personalized sales presentations and achieved or exceeded sales targets.
• Built guest relationships, handled inquiries, and ensured a professional, high-energy sales environment.

Front Desk Manager - Coral Hospitality (Amicalola State Park & Lodge) - Dahlonega, GA

(2013-02 - 2015-02)

Led front desk operations and guest services at a high-volume resort and conference center.

• Enhanced guest satisfaction scores by improving check-in and check-out processes.
• Partnered with housekeeping, maintenance, and event teams to deliver seamless service experiences.

Executive Assistant - City of Killeen, TX – Fire Department - Killeen, TX

(2006-07 - 2012-09)

Supported the Executive Director of Public Information with high-level administrative and public relations tasks, maintaining official records, coordinating communications, and assisting with budget preparation.

• Managed calendars, departmental budgets, vendor payments, and public inquiries.
• Administered city website updates, prepared communications and reports, and maintained compliance with records retention policies.
• Scheduled meetings and facilitated departmental operations with minimal supervision, ensuring responsiveness to both citizens and city officials.