Susan Demoss

Performance-driven sales associate with stellar record of accomplishment in connecting with clients. Skilled at identifying customer needs, presenting solutions, adaptability, exceptional interpersonal skills, as well as sales. I work efficiently and quickly master new skills. I have a welcoming personality as well as a proven track record of client retention and consistently receiving high ratings on customer surveys.

Home Care Provider - My Mom - Brandon, MS

(2025-02 - 2025-12)

• Provided personal care and assistance with daily living.
• Provided assistance in taking my mother to drs and physical therapy appts.

Brand Representative - Estee Lauder Companies Inc - Greater area Jackson, MS, MS

(2023-03 - 2025-01)

This was a multi brand position for brands under the Estée Lauder umbrella- in different stores in the greater Jackson area. I work to inspire and lead by example. I meet everyday challenges head on with quick, in the moment, intent positive response

• Assisted in organizing promotional events to attract new customers.
• Organized and carried out promotional events, set up, and tore down event sites and interacted with customers.
• Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
• Provided exceptional customer service to enhance brand reputation and build rapport with existing clients.
• Participated in team meetings to discuss strategies and share feedback from the field.
• Educated clients on product usage and skincare routines for optimal results.
• Collaborated with team members to enhance customer service experience.
• Scheduled clients and made sure they were being taken care of with effective and efficient care.

Licensed Medical Aesthetician / Beauty Advisor - Sephora / LVMH - Ridgeland, MS

(2020-09 - 2023-02)

I work to inspire and lead by example. I meet everyday challenges head on with quick, in the moment, intent positive response

• Educated clients on product usage and skincare routines for optimal results.
• Collaborated with team members to enhance customer service experience.
• Scheduled clients and made sure they were being taken care of with effective and efficient care.

Brand Sales Representative - Hourglass Cosmetics - Ridgeland, MS

(2017-03 - 2020-08)

• By consistent brand training with the team that I coached and elevated client service skills I was able to increase my area sales by 104%.
• Trained staff on product knowledge and effective sales techniques.
• Part time job became Full time job
• Developed strong relationships with clients to enhance brand loyalty.
• Managed inventory levels to ensure product availability for sales events.
• Provided feedback to management on customer preferences and market trends.
• Trained new team members on product knowledge and sales techniques.

Licensed Medical Aesthetician - Sanctuary Body Spa of St. Dominic Hospital - Ridgeland, MS

(2016-03 - 2017-01)

St Dominic's Hospital decided to no longer have a medi spa. They had shut down the one at the hospital then closed Sanctuary.

• See information under Dr Cole's Facial Plastic Surgery

Licensed Medical Aesthetician - Cole's Facial Plastic Surgery & Skincare Clinic - Flowood, MS

(2014-05 - 2016-03)

• Created a skincare club so women's facials were done monthly- I got this idea from my dental background with scheduling patients hygiene needs. Was a big success.
• Provided aesthetician services such as facials, chemical peels, micro needling, laser treatments, along with personalized skincare routine.
• Documented "soap notes" on all clients with procedures and sales for the Plastic Surgeon as well as myself to be able to follow up and monitor what works best for client and how to proceed.
• Utilized medical grade equipment for effective treatments according to established protocols.
• Maintained a clean and organized treatment environment following spa protocols.

Licensed Medical Aesthetician: Aesthetics Instructor - Esthetics - Sanctuary School of Esthetics

Some College (No Degree) - Art History - University of Arkansas