Susan

Hardworking, enthusiastic and focused Secretary, offering excellent communication, planning and prioritization skills demonstrated through five years of performance. Skilled at drafting reports, emails and business correspondence, managing mail and updating personnel files. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths and keep front office working fluidly.

HR Secretary - Murray Calloway County Hospital - MURRAY, KY

(2015-04 - 2020-06)

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Provided clerical support to many company employees by copying, faxing and filing documents.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
• Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Answered, responded to and transferred over multiple daily phone calls on multi-line phone system.
• Kept reception area clean and neat to give visitors positive first impression.
• Assisted coworkers and staff members with special tasks on daily basis.
• Achieved proper paper work by double-checking accuracy of TB forms and entered them into Kronos.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Performed filing/organizing on all 1,000+ personnel files.
• Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.

Bailiff - Calloway Co. Sheriff Dept. - MURRAY, KY

(2011-03 - 2015-04)

• Transported inmates to other locations (court, jails, correctional facilities).
• Developed documents for executing warrants.
• Worked with Judges and court staff to implement court safety measures.
• Monitored/checked/kept up to date on all equipment.
• Carried out conduct in professional manner when dealing with the public.
• Handled emergency situations accordingly.
• Maintained court appearance and provided secure sweep every shift.

High School Diploma - Calloway Co. High School (2009)

Associate in Business - Human Resource - West Kentucky Community and Technical College