Susan Glez

Service-oriented property administration and hospitality professional with 12+ years of experience supporting property operations, resident and client relationships, administrative workflows, and high-touch service environments. Experienced in coordinating property-related services, communicating with clients and residents, tracking documentation and deadlines, and handling sensitive matters with discretion. Brings luxury hospitality exposure, strong organizational skills, bilingual communication, and a proactive approach to resolving issues and ensuring properties and people are well cared for.

Residence HOA Assistant / Property Services Support - Waldorf Astoria Residences - Baja California Sur, Mexico

(2022-01 - 2026-12)

• Supported residential property operations and resident service needs within a luxury resort-residence environment.
• Managed and tracked fees associated with property maintenance, resort operating costs, and access to premium amenities and community services.
• Coordinated and followed up on property and community service matters involving maintenance, security, street services, water infrastructure, and other operational needs.
• Communicated professionally with residents and service contacts, helping address questions and ensure timely follow-through.
• Maintained attention to detail while handling multiple operational priorities and service-related information.

Client Care / Loan Mortgage Assistant - Wealthfront - Palo Alto, California

(2016-01 - 2019-12)

• Served as a primary point of contact for clients throughout the mortgage document-intake and closing process.
• Responded promptly and professionally to phone calls and emails, explained documentation requirements, and clarified next steps.
• Provided regular status updates and monitored timelines to help clients remain informed and prepared.
• Coordinated information among clients and internal parties while maintaining accuracy, confidentiality, and strong customer care.

Executive Assistant - Qualcomm - San Diego, California

(2014-01 - 2019-12)

• Provided organized administrative and executive support in a fast-paced corporate environment.
• Managed competing priorities, communications, scheduling, documentation, and sensitive information with discretion.
• Supported internal coordination and maintained a professional, service-focused approach.

Loan Mortgage Officer - Tri State Mortgage

(2010-01 - 2014-12)

• Assisted clients with mortgage-related processes and documentation while coordinating with escrow, title, underwriting, and other transaction partners.
• Maintained detailed records, tracked deadlines, and communicated updates to support smooth transaction progress.
• Handled client questions with patience, professionalism, and attention to accuracy.

Property Management Assistant - Rosewood Hotels - Los Cabos, Mexico

(2007-01 - 2010-12)

• Supported property management and hospitality-related operations in a luxury hotel environment.
• Assisted with administrative coordination, property-related requests, and service-oriented communication.
• Developed a strong understanding of the importance of presentation, readiness, responsiveness, and guest satisfaction.

Volunteer Spanish/English Interpreter - Rady Children's Hospital - San Diego

Provided accurate, respectful communication support between Spanish-speaking families and medical personnel.

Housing Management Program - MiraCosta College

Business Administration - Mesa College

Spanish Program - UC San Diego Extension

Attorney at Law - Mexico