Susan J

Results-driven Wireless Test Engineer with experience in telecommunications, specializing in 5G, LTE, NB-IoT, VoLTE, Wi-Fi, and device validation. Extensive expertise in end-to-end testing, interoperability testing, protocol analysis, troubleshooting, and certification of wireless devices across commercial network deployments. Proven ability to collaborate with customers, device manufacturers, and cross-functional engineering teams to identify issues, optimize performance, and ensure successful product launches.

Skilled in test planning, customer support, network validation, and delivering high-quality solutions in fast-paced environments.

Lead Engineer For LaaS (Lab as Service) - Nokia - Murray Hill, NJ

(2023-01)

• Led end-to-end validation and interoperability testing of 5G NR and LTE user devices, applications, and network features to ensure compliance with Nokia RAN and Core network requirements. This ensured a new service for Nokia.
• Performed comprehensive device certification, integration, and interoperability testing across multiple vendor-supplied smartphones, IoT devices, and wireless modules in live and lab network environments.
• Developed and maintained process documentation, test procedures, and operational guidelines to improve team efficiency and consistency in issue resolution.
• Collaborated with customers, device vendors, RAN development teams, and core network engineers to identify, troubleshoot, and resolve complex network and device issues.
• Captured, analyzed, and interpreted UE, modem, protocol, and network logs using industry-standard diagnostic tools to isolate root causes and recommend corrective actions.
• Validated 5G NR, LTE, VoLTE, IMS, WIFI, mobility, data connectivity, carrier aggregation, handover, and interoperability features across Nokia network infrastructure.
• Performed system-level log analysis and protocol troubleshooting to investigate performance, connectivity, registration, and service-related issues.
• Authored technical reports, test documentation, validation summaries, and customer-facing presentations to communicate test results and recommendations.
• Demonstrated strong customer engagement and communication skills while supporting diverse global customers, vendors, and cross-functional engineering teams.
• Adapted quickly to changing project priorities, managing multiple testing activities simultaneously while maintaining quality and delivery timelines.
• Developed and reviewed detailed technical documentation including test plans, procedures, SOP, reports and customer-facing documentation.
• Supported RF(OTA) validation by executing wireless performance and connectivity testing.

Senior Lead Interoperability Engineer - Nokia - Murray Hill, NJ

(2010-01 - 2023-01)

• Validated and debugged interoperability between multiple UE chipsets, smartphones, smartwatches, and Nokia RAN infrastructure across major operator networks including T-Mobile and Verizon.
• Developed, reviewed, and executed comprehensive test plans, test strategies, and validation procedures for 4G LTE and 5G NR features, ensuring compliance with operator and industry requirements.
• Collaborated closely with internal development teams, chipset vendors, device manufacturers, and external customers to ensure seamless feature integration, interoperability, and commercial readiness.
• Led technical investigations and root-cause analysis activities, driving issue resolution across cross-functional engineering teams and external partners.
• Provided technical leadership, feature training, mentoring, and troubleshooting support to junior engineers while serving as Lead Technical/Project Engineer for 4G LTE and 5G technologies.
• Worked with industry organizations and operator certification teams including CTIA, GSMA, and Verizon to support device certification, interoperability, and network acceptance testing.
• Executed end-to-end feature validation, integration, and system testing to verify functionality, performance, reliability, and network compliance.
• Supported system-level feature integration and performance optimization initiatives, collaborating with vendors and engineering stakeholders to improve network and device behavior.
• Supported Core Network Operations activities, including troubleshooting registration, session management, handovers, VoLTE, VoNR, and data connectivity issues.
• Executed end-to-end testing for Nokia's early-phase Cloud RAN deployments utilizing OpenStack, ensuring feature readiness, stability, and successful integration with cloud-native network infrastructure.
• Participated in domestic field trials and operator acceptance testing, validating network performance and feature functionality in live network environments.
• Collaborated with cross-disciplinary teams to evaluate proposed solutions, identify system-level issues, and ensure successful deployment of new wireless technologies and features.

M.S. - Electrical Engineering - New Jersey Institute of Technology