Susan Nary

Insurance Claims Adjuster

Talent

Lake Wales, FLMember since June 26, 2026

Conflict Resolution & DeescalationsClaims Investigation & DocumentationDetermine customer needsProblem SolvingInsurance Policy reviewInvestigate insurance claimsCoverage determinationRecommend claim actionOnline Community & Chat SupportWork as a team memberPolicy InterpretationUse oral or written communicationAdvise clients or customersOnline community monitoringClient SupportCritical Thinking & Problem Solving

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Conflict Resolution & DeescalationsClaims Investigation & DocumentationDetermine customer needsProblem SolvingInsurance Policy review

About

Customer focused professional with experience in insurance claims and customer service. Skilled in conflict resolution, investigation, policy interpretation, performance analysis, and client support. I am passionate about providing excellent customer interactions by ensuring every interaction leaves the client feeling heard, supported, and valued.

Experience

Insurance Claims Adjuster - GEICO - Lakeland, FL

(2025-07 - 2026-03)

Licensed Auto Claims

Investigated first-party and third-party auto claims by reviewing policies, loss reports, photos, and statements.
Verified coverage, liability, and damages; documented findings with accuracy and clarity.
Conducted recorded statements and interviews with insureds, claimants, and witnesses.
Coordinated inspections with appraisers and body shops.
Set and adjust claim reserves based on ongoing investigation.
Identified potential fraud indicators and escalated cases to SIU with supporting documentation.
Maintain detailed claim file notes and ensure compliance with company standards.
Provided client support throughout the claim lifecycle, resolving escalations and setting expectations.
Collaborated with underwriting and risk teams to identify trends and coverage issues.

Nanny - Private Family - Haines City, FL

(2023-12 - 2025-05)

Followed structured daily schedules for meals, naps, and activities to support child development and routine.

Customer Service Manager / Social Media Chat Supervisor - Vacation VIP LLC - Orlando, FL

(2018-07 - 2023-10)

Led and supervised customer service teams to deliver high-quality support and maintain satisfaction goals.
Resolved escalated customer concerns, ensuring positive outcomes and brand loyalty.
Trained new and existing staff to improve service quality and performance.
Recognized and rewarded top performing agents.
Performed monthly refund audits to ensure accuracy and compliance.
Investigated and rebutted chargebacks, protecting company revenue.
Monitored service metrics and customer feedback to identify improvement opportunities.
Supervised online social media chat operations for ad support and customer engagement.