Sushma Gogna

Dedicated and reliable professional with 25 years' experience in customer service, administration, and key account support across FMCG, public sector, education, energy, insurance, and manufacturing industries. Skilled at managing stakeholders, operational processes, and high-volume workloads while maintaining excellent communication and customer care standards. Strong organisational, time management, and problem-solving skills, with the ability to work independently or collaboratively.

Data Cleaning Officer (Temporary) - Liverpool Children's First

(2026-02 - 2026-08)

Public Sector / Social Care

• Performed data cleansing within the social care system (Liquid Logic) and ensured quality assurance
• Liaised with health, education, and local authority partners to resolve data conflicts
• Fixing and removing inaccurate duplicate records within the database

Key Account Executive - Lucozade

(2025-08 - 2026-01)

FMCG, Temporary Cover

• Managed high-volume shared inbox and website requests for key accounts, ensuring timely and accurate responses
• Provided helpdesk and customer support, escalating issues where necessary to maintain service standards
• Conducted store visits and fed back insights to the commercial team to support account performance
• Maintained operational records, daily reporting, and administrative tasks to support the Key Accounts function. Forecasting all volume and spend in line with agreed commercial Calendar and customer activation
• Assisted with creating and maintaining Power BI reports. Visualising data and reporting back to the team

Executive Officer (EO) - Cabinet Office

(2025-01 - 2025-08)

Public Sector

• Managed diaries and inboxes for Directors, supporting meetings, events, and travel arrangements
• Assisted with board-level meetings, including agenda preparation, minute-taking, and action follow-up
• Supported stakeholder engagement and ensured smooth internal and external communications

Data Cleaning Officer - Liverpool Children's First

(2024-04 - 2024-12)

Public Sector / Social Care

• Performed data cleansing within the social care system (Liquid Logic) and ensured quality assurance
• Liaised with health, education, and local authority partners to resolve data conflicts

Senior Administrator - Cabinet Office

(2023-01 - 2024-03)

Programme, Public Sector

• Managed Directors' diaries, meetings, and communications across multiple inboxes
• Provided Programme Board secretariat support: agendas, minutes, action logs, and risk management
• Organised travel, events, and large away-day logistics

Business Support Officer (Temp) - Worcestershire Children's First

(2022-07 - 2023-01)

Public Sector / Social Care

• Supported social workers with diary management, correspondence, and report preparation
• Organised strategy meetings with police and health professionals

Customer Service Specialist - Cargill

(2021-07 - 2022-04)

Manufacturing / Food Ingredients, Temp

• Processed orders, invoicing, delivery checks, and weekly reporting using SAP
• Responded to customer email enquiries and supported operational workflow

Customer Service / Account Manager / MPX Administrator - Meritor Aftermarket Sales

(2014-11 - 2020-01)

Manufacturing / Automotive

• Acted as single point of contact for assigned accounts, managing orders, forecasts, and stock
• Maintained positive relationships with key customers and cross-functional teams
• Provided internal and external training on parts systems and processes
• Used Oracle R12 / JDE for order entry and reporting

Customer Service Advisor, Temp - Pilkington

(2013 - 2014)

Manufacturing / Glass

• Order processing, SAP, reporting

Customer Service Advisor - VAX

(2012 - 2013)

Consumer Electronics

• Inbound calls, sales targets, system management

Owner/Manager - Cost Cutter

(2007 - 2012)

Retail / Small Business

Sales Executive - British Gas

(2006 - 2007)

Energy / Utilities

Sales Associate - RBS / EGG Internet Banking

(2003 - 2005)

Financial Services

BA Hons - Marketing Management - University of Wolverhampton (2005 - 2005)

BTEC National Diploma - Computer Studies

GNVQ - Business Intermediate

GCSEs - English Literature, English Language, Mathematics, History, French, Science