Business System Analyst at Capgemini (2025-08 – 2026-03)
Client: Zurich (Canada/North America). Collaborated with underwriting, product owners, business stakeholders, and development teams to deliver Guidewire PolicyCenter Cloud enhancements supporting Commercial P&C Insurance.
- Conducted requirement discovery sessions and collaborated with underwriting SMEs to gather, analyze, and document business and system requirements for underwriting, rating, policy administration, and product enhancements.
- Worked with Verisk Rulebook to support configuration and maintenance of underwriting rules, eligibility criteria, decision tables, rating logic, and business rules for new products, pricing updates, endorsements, and regulatory compliance initiatives.
- Translated underwriting guidelines and business requirements into Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, acceptance criteria, process flows, workflow diagrams, and rule validation documents.
- Performed current-state and future-state analysis, business impact analysis, and gap analysis to identify automation opportunities and improve underwriting processes using rule-driven solutions.
- Collaborated with Guidewire developers and integration teams to support Guidewire PolicyCenter–Verisk Rulebook integration by validating SOAP web services, XML payloads, WSDLs, and business rule execution using SOAP UI.
- Partnered with actuarial, underwriting, and product teams to implement new coverages, pricing rules, discounts, eligibility criteria, and product model enhancements.
- Coordinated with QA teams during SIT, UAT, regression testing, rule validation, and post-production verification, ensuring accurate underwriting decisions and premium calculations.
- Utilized SQL to validate backend data, premium calculations, policy transactions, and business rule execution between Guidewire PolicyCenter and Verisk Rulebook.
- Leveraged Splunk to analyze application logs, troubleshoot integration failures, investigate rule execution issues, and support root cause analysis during testing and production support.
- Worked closely with Product Owners, QA, developers, and business SMEs throughout Agile Scrum ceremonies including sprint planning, backlog refinement, sprint reviews, release planning, and production deployments.
- Supported production incidents by performing impact assessments, validating rule changes, coordinating issue resolution, and documenting functional solutions for business stakeholders.
Business Analyst at Ernst & Young (2023-01 – 2024-01)
Client: Utica National Insurance Company. Served as Business Systems Analyst supporting Guidewire PolicyCenter modernization initiatives for Commercial P&C Insurance, focusing on underwriting transformation, policy administration, rating, and business process automation.
- Facilitated stakeholder workshops with underwriting, product management, business users, and IT teams to gather, analyze, prioritize, and document business and system requirements.
- Supported Verisk Rulebook implementation by performing business analysis, rule impact assessments, requirement traceability, and business validation for underwriting and rating enhancements.
- Prepared BRDs, FRDs, use cases, business process models, workflow diagrams, RTMs, and functional specifications supporting Guidewire PolicyCenter enhancements.
- Collaborated with Guidewire development teams to support Guidewire PolicyCenter–Verisk Rulebook integration, validating SOAP web service requests and responses, XML payloads, interface mappings, and business rule execution using SOAP UI.
- Performed business impact assessments and gap analysis for underwriting rule modifications, rating updates, product enhancements, policy lifecycle changes, and regulatory compliance initiatives.
- Coordinated SIT, UAT, regression testing, rule validation, defect triage, production deployment, and post-implementation verification activities.
- Utilized Splunk to analyze application and integration logs, troubleshoot production issues, investigate rule execution failures, and support root cause analysis with development teams.
- Worked closely with Product Owners, Scrum Masters, developers, QA teams, and business stakeholders throughout Agile Scrum ceremonies, release planning, backlog refinement, sprint reviews, and production support.
- Supported organizational change management by conducting requirement walkthroughs, documenting business processes, facilitating knowledge transfer sessions, and ensuring successful business adoption of new functionality.
Business Analyst / BA-QA Support at Ernst & Young (2022-08 – 2022-12)
Client: Southern Farm Bureau.
- Collaborated with business users to gather, analyze, and prioritize business requirements for Guidewire PolicyCenter enhancements.
- Converted business requirements into functional documentation, user stories, and acceptance criteria to support Agile delivery.
- Supported product configuration activities involving policy administration, underwriting, forms, rating, and business rules.
- Conducted business impact analysis, process reviews, and defect triage to improve solution quality.
- Worked with developers and QA teams throughout implementation, testing, and production deployment.
- Participated in backlog grooming, sprint planning, requirement clarification sessions, and release readiness activities.
QA & BA Analyst at Ernst & Young (2022-01 – 2022-07)
Client: Alfa National Insurance Company. Supported Guidewire PolicyCenter implementation by analyzing business requirements for underwriting, policy issuance, rating, endorsements, policy servicing, and integration workflows across Personal Auto insurance.
- Collaborated with business analysts, developers, integration teams, and SMEs to analyze business processes, document interface requirements, and support Guidewire integrations with downstream systems.
- Assisted in integration analysis by validating XML messages, SOAP web service requests/responses using SOAP UI, and ensuring accurate data exchange between Guidewire PolicyCenter and external applications.
- Provided production support by investigating application issues, analyzing Splunk logs, validating SQL data, and coordinating with development teams to identify root causes and implement business solutions.
- Performed impact analysis, requirement traceability, defect triage, and production validation while ensuring alignment between business requirements and implemented solutions.
- Maintained project documentation including requirement traceability matrices (RTMs), defect reports, production support documentation, and JIRA artifacts throughout the SDLC.
- Participated in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives while supporting continuous process improvement initiatives.
QA Analyst at R V Health care and Life Science Pvt (2014-10 – 2016-10)
- Collaborated extensively with product owners, SMEs, and business stakeholders to collect and evaluate both functional and non-functional requirements for improvements to the insurance platform.
- Conducted seminars with the underwriting and claims teams, and interviews to gather requirements.
- Produced thorough functional requirement documents (FRDs) and business requirement documents (BRDs) with distinct use cases and workflows.
- Worked with the QA and development teams to translate high-level business requirements into specific user stories and acceptance criteria.
- Using programs like Microsoft, process maps and workflow diagrams were created and kept up to date to record the policy lifetime and claims processing.
- Participated in daily stand-ups, sprint planning, and backlog grooming to make sure development efforts and business goals were in line.
- Reviewed and verified test cases against business requirements in conjunction with QA teams.
