Sushma Swaraj Diddi

Network Engineer with 3+ years of experience maintaining high-availability infrastructure across large-scale enterprise environments. Expertise includes configuring Cisco Catalyst switches, ISR routers, and MikroTik hardware while managing connectivity via OSPF, BGP, and VPN protocols. Proficient in monitoring network health using SolarWinds and Cisco Catalyst Center to identify signal quality issues and resolve service outages.

Technical background encompasses securing cloud assets through Azure Virtual WAN and AWS Security Groups alongside managing F5 load balancing for traffic optimization. Committed to providing technical support and detailed documentation within ticketing systems to ensure seamless broadband delivery and operational reliability.

Network Engineer at Baptist Health (2025-05 – Present)

• Monitored network dashboards and alarms to identify connectivity issues across multiple hospital branches, resolving potential outages before they impacted medical staff or patient services.
• Troubleshot internet connectivity problems involving Wi-Fi, routers, and signal quality for clinicians and administrative offices to maintain stable access to electronic health records.
• Answered incoming calls and support tickets as the first point of contact, providing clear technical assistance for network-related hardware and software difficulties.
• Documented network incidents and troubleshooting steps within the ticketing system to maintain accurate records and support seamless hand-offs to Tier 2 engineering teams.
• Identified and isolated network service disruptions, determining if issues affected individual workstations or entire clinic locations to prioritize rapid incident escalation.
• Managed Cisco Meraki wireless access points across hospital floors to provide reliable Wi-Fi for mobile medical devices and secure guest network access.
• Configured Cisco Catalyst switches and routers using OSPF and BGP protocols to maintain high availability and stable data flow between regional healthcare facilities.
• Created secure VPN tunnels using Cisco ASA to provide remote access for clinicians while maintaining data security standards across the regional healthcare network.
• Coordinated with field technicians on service calls and equipment installs, providing the necessary technical data and remote support to complete site dispatches.
• Analyzed network performance using SolarWinds to identify bottlenecks and improved system uptime for critical outpatient services and patient portal access.

Network Engineer at Genworth (2021-10 – 2023-11)

• Configured Cisco ISR routers and Catalyst switches to maintain stable network connectivity for financial advisors, providing consistent access to insurance policy management systems and secure client databases.
• Monitored network health using SolarWinds dashboards to identify performance bottlenecks and resolve connectivity issues before they impacted critical insurance application hosting environments or remote branch offices.
• Troubleshot internet connectivity for remote employees using Cisco AnyConnect VPN, resolving signal quality and authentication issues to support secure access to sensitive financial data during hybrid work.
• Managed Palo Alto Next-Generation Firewalls by implementing security policies that blocked unauthorized traffic and protected sensitive customer insurance data from external threats across corporate and regional offices.
• Deployed Aruba SD-WAN solutions to optimize branch office connectivity, improving the performance of cloud-based financial platforms for users navigating complex aging journey service applications.
• Implemented Azure Virtual WAN and ExpressRoute circuits to bridge on-premises data centers with cloud resources, providing scalable infrastructure for hosting high-availability insurance and financial portals.
• Utilized F5 BIG-IP LTM and GTM services to distribute traffic across web servers, providing high availability and seamless load balancing for customer-facing financial services and portals.
• Maintained Cisco Meraki wireless access points across corporate campuses to deliver secure and reliable Wi-Fi for staff and visiting business partners while adhering to financial security standards.
• Developed Python scripts to automate routine configuration tasks on network devices, reducing manual entry errors and increasing efficiency during scheduled maintenance windows for the financial network infrastructure.
• Documented network incidents and resolution steps in the ticketing system, supporting field technicians on hardware installs and service calls to provide clear communication and rapid escalation.

Master of Science in Information Technology – St. Francis College (2026-05)