Estate and Household Manager - Private Family - Arizona & Ohio
(2010-01 - 2026-12)
Directed comprehensive management of two concurrent family estates including all financial, legal, administrative, and operational functions
- Managed all accounts payable — maintained full responsibility for household and estate bill payment, vendor invoicing, and expense tracking across multiple properties
- As owner, directed multiple simultaneous capital improvement projects including pole barn construction with commercial 220V electrical installation, concrete floor pour, full roof replacement, and HVAC system replacement — coordinating multiple contractors, maintaining project timelines, and holding all work to exacting standards
- Simultaneously coordinated five concurrent multi-jurisdictional legal proceedings — two separate probate matters, federal bankruptcy, federal criminal court, and civil wrongful death litigation — managing all documentation, retaining and liaising with counsel, and maintaining comprehensive case files throughout
- Maintained meticulous financial documentation and expense tracking systems supporting active legal proceedings
- Managed all household and estate insurance policies including coverage review, claims coordination, and policy maintenance
- Coordinated simultaneous interstate real estate transactions — managed sale of Arizona property and purchase of Ohio property, completing both closings within one week
Community Manager - PB Bell - Tempe, AZ
(2009-03 - 2010-05)
Directed full operations of a 78-unit student housing community including leasing, maintenance oversight, and resident relations
- Exceeded budgeted occupancy goals in Q1 2010 through targeted marketing and resident retention initiatives
- Managed rent collections and eviction proceedings in compliance with Fair Housing and other applicable regulations
- Supervised maintenance team and vendor relationships while maintaining strict budget adherence
- Generated weekly occupancy and delinquency reports, monthly variance reports, and monthly owner reports
Assistant Manager - Mark Taylor Residential - Phoenix, AZ
(2008-01 - 2009-12)
Supported daily operations of a 520-unit Class A residential community
- Managed rent collections, eviction processing, and resident retention programming
- Supervised and developed a team of 4 Leasing Consultants
- Served as liaison between front office and maintenance departments to ensure seamless operations
- Produced accurate and comprehensive weekly operational reports for senior management
- Resolved escalated resident complaints with professionalism and efficiency
Business Manager - Pinnacle Property Management Services - Peoria, AZ
(2007-01 - 2008-12)
Oversaw full property operations for a 150-unit community including accounting, leasing, maintenance, and marketing
- Recruited, interviewed, selected, and trained new team members
- Conducted employee performance evaluations, counseling sessions, and terminations
- Maintained owner priorities while ensuring exceptional resident experience
Assistant Business Manager - Pinnacle Property Management Services - Tempe, AZ
(2006-01 - 2007-12)
Supported operations of a multicultural student housing community that grew from 150 to 300 units through acquisition, assisting with integration of newly acquired resident accounts, staff, and property systems
- Managed leasing, marketing, collections, and resident retention programs
- Supervised and trained office staff to ensure consistent service standards
- Assisted in due diligence and lease audits for 5 property acquisitions and take-overs
- Generated accurate weekly reporting for senior management review
