Susmita Jamdade

Product Designer with 6+ years of experience driving measurable business outcomes through scalable interface systems and data-informed design decisions. Specialized in optimizing conversion, engagement, and retention across enterprise and customer-facing platforms. Expertise in design systems, experimentation frameworks, and AI-assisted workflows to accelerate product innovation.

Proven ability to partner with cross-functional teams to deliver accessible, high-impact experiences aligned with user behavior and business objectives.

Product Designer - Kroger - United States

(2025-07)

• Spearheaded UX design initiatives translating ambiguous requirements into scalable interface ecosystems using Figma, elevating task completion rates by 34% while improving customer experience, checkout completion, and reducing drop-offs within high-traffic conversion funnels.
• Architected and governed enterprise-grade design system, accelerating delivery velocity by 41% while ensuring consistent UI patterns across multi-platform environments supporting diverse user interactions and complex workflows.
• Partnered with product managers and data teams to analyze behavioral insights and drive customer experience improvements, increasing engagement by 29% while strengthening retention through targeted experimentation and iterative validation cycles.

Product Design Intern - SynchNeuro - United States

(2024-05 - 2024-12)

• Owned end-to-end design of healthcare interfaces, translating complex clinical workflows into scalable interaction systems, reducing navigation complexity across patient intake and provider tools, improving task efficiency by 26%.
• Led product design decisions independently from concept through validation, increasing feature adoption by 24% while aligning interfaces with accessibility standards and optimizing usability across critical clinical workflows.

Design Architect - Mandviwala Qutub and Associates - India

(2021-02 - 2023-05)

• Defined enterprise-level experience architecture frameworks and content management standards translating complex business requirements into scalable interaction models, improving requirement accuracy by 36% while enabling consistent design standards across multi-product platforms.
• Re-architected legacy application ecosystems by standardizing UI patterns and component behaviors, achieving 33% growth in satisfaction metrics while improving system scalability and reducing inconsistencies across core modules.
• Established governance models for design systems and validation workflows, reducing approval cycles by 38% while ensuring alignment across product, engineering, and business stakeholders within large-scale delivery environments.

UI/UX Designer - Citus Infotech - India

(2018-05 - 2021-01)

• Developed user-focused web interfaces improving usability benchmarks by 30% while aligning interfaces with accessibility standards and refining visual hierarchy across multiple applications supporting diverse functional requirements.
• Delivered comprehensive wireframes and high-fidelity prototypes enabling clear design communication, decreasing implementation errors by 35% and accelerating engineering delivery timelines across collaborative product teams.
• Implemented responsive design frameworks supporting seamless cross-device usage, increasing mobile engagement by 28% while maintaining consistent experience quality across varying screen sizes and environments.

Master of Science - Human-Computer Interaction Design - Indiana University Bloomington (2023-08 - 2025-05)

Bachelor of Architecture - Architecture - University of Mumbai (2014-06 - 2020-10)