Admissions & Marketing Liaison - Fallbrook Rehabilitation and Care Center - Houston, TX
(2024-12)
- Generated leads through email campaigns and nurtured prospects through automated systems.
- Identified potential new markets and developed plans for market penetration.
- Manage the full admissions inquiry process, handling calls from hospitals, families, and referral partners while scheduling presentations, tours, and closings
- Maintain real-time bed availability and facility service data to ensure efficient admissions and placement decisions
- Compile, review, and distribute admission documentation, ensuring accuracy, completeness, and timely system entry
- Maintain in-depth knowledge of federal and state regulations, reimbursement guidelines, and compliance requirements
- Expedite emergency admissions by coordinating closely with clinical and administrative teams
- Build and maintain strong relationships with hospital accounts and referral partners to support consistent census growth
- Stay current on Medicare and Medicaid regulations to ensure compliant admissions and reimbursement processing
- Prepare and maintain model rooms to support effective tours and marketing presentations
- Track and report inquiries, admissions, and discharges for leadership review and operational planning
- Collaborate daily with nursing and housekeeping to manage room availability and turnover
- Maintain community relationships with legal, financial, and senior service organizations to strengthen referral networks
- Communicate special needs and care requirements of new admissions to interdisciplinary teams to support smooth transitions
Admissions / Medical Administrative Representative - Medical Resort at Bay Area - Pasadena, TX
(2024-02 - 2024-12)
- Promoted safety practices within the workplace by implementing safety regulations and policies.
- Organized internal office events such as staff lunches, conferences, workshops. with a high degree of professionalism.
- Researched new products and services available in the market that could benefit the organization's operations.
- Managed the full admissions inquiry process, handling calls from hospitals, families, and referral partners while scheduling tours, presentations, and closings
- Maintained accurate, real-time bed availability and facility service information to support efficient admissions decisions
- Prepared, reviewed, and processed admission documentation, ensuring accuracy, compliance, and timely system entry
- Coordinated and expedited emergency admissions to ensure timely placement and continuity of care
- Built and maintained strong referral relationships with hospital accounts and community partners
- Ensured compliance with federal and state regulations, including Medicare and Medicaid reimbursement guidelines
- Collaborated with nursing and housekeeping teams to manage room availability and coordinate room turnover
- Communicated special care needs of new admissions to interdisciplinary teams to support smooth transitions and personalized care
Concierge for Admissions - Park Manor Tomabll - Tomball, TX
(2023-01 - 2024-02)
- Managed the day-to-day operations of the concierge desk.
- Answered phone to make reservations, take and distribute messages, or redirect calls.
- Utilized problem solving skills to identify solutions for various issues related to concierge duties.
- Communicated patient progress by accurately updating charts and clinical documentation
- Served as a liaison between physicians, patients, visitors, and medical staff to ensure timely communication
- Verified insurance benefits and coverage with payers to support admissions and care coordination
- Provided high-quality customer service while maintaining HIPAA compliance and confidentiality
- Prepared and processed admission paperwork using databases and Microsoft Office applications
- Coordinated room availability and turnover by communicating with housekeeping and clinical teams
- Recorded guest comments or complaints, referring customers to managers when necessary.
- Adhered to all established policies, procedures, and regulations when dealing with customers.
- Provided guidance and training support to new team members on standard operating procedures.
- Performed data entry tasks accurately and efficiently to update customer accounts in the system.
Provider Services Representative - Meridian Illinois Healthcare - Remote
(2020-06 - 2022-12)
- Processed incoming calls from customers regarding billing issues, account information, and technical support needs.
- Assisted customers with setting up new accounts and navigating online portals for self-service options.
- Utilized problem-solving techniques to resolve complex customer inquiries and complaints.
- Provided excellent customer service to internal and external customers in a timely manner.
- Managed daily workflow activities within the department while meeting tight deadlines.
- Responded promptly to emails from customers regarding their account inquiries or complaints.
- Adhered to all established policies, procedures, and regulations when dealing with customers.
- Provided guidance and training support to new team members on standard operating procedures.
- Performed data entry tasks accurately and efficiently to update customer accounts in the system.
- Executed effective marketing campaigns and strategies, resulting in increased brand awareness, enhanced website traffic, and elevated sales performance.
Business Development Representative - Hendrick Cary Auto Mall - Cary, NC
(2015-05 - 2017-08)
- Executed effective marketing campaigns and strategies, resulting in increased brand awareness, enhanced website traffic, and elevated sales performance.
- Cultivated relationships with local organizations to expand networks and establish valuable leads, contributing to business growth and development.
- Successfully acquired new accounts by leveraging networking strategies and promotional approaches, enhancing the company's client portfolio.
- Maintained detailed records of sales calls in the database for effective relationship management and strategic follow-up.
- Enhanced sales documents by utilizing the cut-and-paste feature, contributing to improved efficiency and document quality.
- Delivered compelling digital media marketing presentations to executive decision-makers, influencing strategic marketing initiatives and driving brand visibility.
- Proactively identified and pursued lucrative business opportunities to drive new company revenue and optimize profitability.
- Incorporated product changes into marketing messages to enhance customer engagement and maximize profits, aligning marketing efforts with product updates.
- Collaborated with account executives to penetrate new accounts, identify potential customers, and coordinate product demonstrations, contributing to successful client acquisition and retention.
- Leveraged effective networking strategies to generate new business opportunities, contributing to sustained business growth and development.
- Developed and implemented targeted marketing campaigns and strategies, resulting in a notable increase in brand awareness, website traffic, and overall sales performance.
- Established and maintained communication channels with local organizations to effectively build networks, fostering valuable leads and partnership opportunities.
- Employed successful networking strategies and promotional approaches to secure new accounts, contributing to business expansion and client acquisition initiatives.
- Maintained an organized database of sales calls to facilitate relationship management, ensuring proactive and strategic follow-up with potential leads.
- Utilized the cut-and-paste feature to enhance sales documents, improving efficiency and document quality for effective communication with clients and stakeholders.
- Presented innovative and compelling digital media marketing presentations to executive decision-makers, significantly influencing strategic marketing initiatives and brand positioning.
- Proactively identified and pursued lucrative business opportunities, contributing to the generation of new company revenue and the enhancement of the bottom line.
- Seamlessly incorporated product changes into marketing messages, driving customer engagement and maximizing profitability through aligned marketing efforts.
- Collaborated closely with account executives to penetrate new accounts, identify potential customers, and coordinate impactful product demonstrations, leading to successful client acquisition and retention.
- Leveraged effective networking strategies to cultivate and capitalize on new business opportunities, contributing to sustained business growth and expansion.
