Suzana Jocic

Detail-oriented Accounting and Administrative Professional with over 15 years of experience in accounting operations, financial administration, accounts receivable, accounts payable, customer service, and business management. Proven track record of managing high-volume financial transactions, maintaining accurate records, supporting payroll functions, and improving operational efficiency. Skilled in financial reporting, account reconciliation, regulatory compliance, and office administration.

Recognized for exceptional organizational abilities, strong work ethic, discretion, and commitment to delivering outstanding service. Bilingual in English, Serbian, and Croatian. Fluent with ChatGPT and other AI models.

Administrator - Soko Trucking LLC - Newport News, VA

(2022-01)

• Manage daily administrative operations for a growing transportation business.
• Coordinate driver records, compliance documentation, permits, and regulatory requirements.
• Maintain company records, contracts, insurance documentation, and operational files.
• Assist with bookkeeping, invoicing, accounts payable, and accounts receivable functions.
• Communicate with customers, vendors, and service providers to ensure smooth business operations.
• Support management with scheduling, reporting, and process improvements.
• Ensure timely completion of administrative and regulatory deadlines.

Secretary - Soko Home Services LLC - Newport News, VA

(2015-10)

• Provide comprehensive administrative and clerical support for daily business operations.
• Manage customer communications, scheduling, correspondence, and recordkeeping.
• Prepare invoices, maintain financial records, and assist with billing and collections.
• Organize company documents, contracts, and service records.
• Coordinate appointments and maintain accurate calendars and project schedules.

Senior Accounting Associate - Registrar Corp - Hampton, VA

(2010-11 - 2019-08)

• Managed daily accounts receivable transactions involving multimillion-dollar payment volumes, including wire transfers, credit card payments, and checks.
• Oversaw $1 million in annual vendor expenses and accounts payable processing.
• Processed and reconciled financial transactions while ensuring compliance with company policies and accounting procedures.
• Reviewed invoices and expense reports, assigning appropriate cost centers and general ledger accounts.
• Hired, trained, and mentored Accounts Receivable staff members.
• Processed, verified, and reconciled invoices to ensure timely and accurate vendor payments.
• Supported payroll functions, including bonus and commission payments for the sales team.
• Reconciled financial reports and account balances by verifying entries and identifying discrepancies.
• Collaborated with multiple departments to investigate and resolve billing, payment, and account issues.
• Maintained accurate financial records while consistently meeting deadlines and audit requirements.

Financial Services Representative - First Advantage Federal Credit Union - Newport News, VA

(2010-07 - 2010-11)

• Processed deposits, withdrawals, loan payments, and other financial transactions with exceptional accuracy.
• Opened and serviced checking, savings, and other consumer accounts.
• Educated members on financial products and services to meet their banking needs.
• Balanced daily cash drawers and vault inventories while maintaining strict accuracy standards.
• Ensured compliance with security policies, banking regulations, and audit requirements.
• Researched and resolved member inquiries regarding accounts, loans, and financial services.
• Assisted with branch audits, inventory reviews, and operational procedures.
• Delivered customer service to members, colleagues, and business partners.

B.S - Business Administration - ECPI College of Technology (2008-09 - 2010-12)