Suzanne Gifford

Results-driven Guest Service Coordinator dedicated to optimizing guest experiences through effective complaint resolution and streamlined check-in/check-out operations. Proven track record in enhancing customer satisfaction while managing diverse team dynamics and training new staff in high-pressure environments.

Guest Services Coordinator at Mill Creek Sun RV Community (2020-10 – Present)

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Managed customer complaints and rectified issues to complete satisfaction.
• Greeted walk-in and phone guests, determining interests and needs.
• Identified issues and established facts to produce practical decisions and solutions for guests.
• Managed day-to-day operations, driving quality standards and meeting customer expectations.
• Yardi, move in and move outs, RPS
• Assisted training new GSC's
• Camp Spot managed reservations

Hairdresser at Self-employed (1999-12 – Present)

• Washed, colored, cut and styled hair for high volume of clients daily.
• Designed and recommended home hair care regimens and treatments to meet individual customer needs.
• Responded to customer inquiries by phone, email and in person.
• Followed updated techniques to color and treat hair and produce consistent results.
• Developed business from ground up and prepared records and operations for smooth handover to new owners.
• Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
• Took care of escalated customer concerns to increase satisfaction.
• Ordered and stocked all needed supplies

Senior Customer Service at First Data (2018-03 – 2018-10)

• Bank Services
• Credit Card Account Maintenance
• Phone Center

Cosmetologist in Cosmetology – Oceanside College of Beauty (1999-12)

High School Diploma – Rainier Beach High School (1988-06)