Crew Leader/Driver at American Moving and Hauling (2024-06 – Present)
- Loading, securing and unloading furniture into the delivery vehicle, safely transport without damage and deliver to customers. This requires bringing furniture into homes/buildings and setting up/building pieces.
- Assembly and delivery of furniture.
- Assist in organizing warehouse and locating furniture for deliveries.
- Ensure all furniture is clean and in operating condition on delivery.
Crew Leader/Driver at Port City Movers (2025-02 – 2025-06)
- Loaded, unpacked and packed items, disassembled and assembled furniture for residential and commercial accounts
- Provided safe, on-time, and dependable transportation with a safe driving record
- Assisted customers during the moves with excellent customer service
- Educated customers about additional beneficial products and services, successfully upselling
- Trained new employees and supervised crews of up to 10
Pastry Chef / FOH Supervisor at Aramark (2023-08 – 2024-06)
- Prepared a variety of baked goods such as cakes, cupcakes, cookies, and pies.
- Operated ovens and mixers to create dough, batters and icings.
- Decorated cakes, cupcakes, and other desserts according to customer specifications.
- Maintained a clean and safe work station, following all health and safety regulations.
- Created and tested new recipes for various types of desserts.
- Managed inventory and ordered supplies to ensure ingredients were always available.
- Developed baking processes to reduce waste and increase efficiency.
Customer Service Representative (Remote) at Williams-Sonoma, Inc. (2022-07 – 2023-08)
- Handle high-volume of inbound and outbound calls.
- Provide support in other call-center/customer service capacities.
- Work with business partners to assess customer needs/concerns and provide appropriate recommendations and solutions to ensure a world-class customer service experience.
- Effectively communicate with customers/care centers via email, researching and responding to inquiries as needed.
- Accurately maintain and update order tracking systems, appropriately documenting all transactions and pertinent interactions.
Realtor at eXp Realty (2021-01 – 2023-01)
- Assessing the property's condition.
- Taking pictures.
- Advertising the property.
- Identifying prospective buyers.
- Offering advice to clients and buyers.
- Liaising between the two parties.
Customer Service Representative (Remote) at Ask Staffing (2021-06 – 2022-04)
- Kansas Department of Labor unemployment claims.
- Front-line customer and technical support specific to our Community Operation products including DNS management, email management, accounting integrations, and user databases.
- Support client questions and issues by gathering data about the problem, analyzing their needs, evaluating possible resolutions and implementing the best solution to meet the customer's specific situation.
- Document and track all customer issues within the appropriate tracking system.
- Stay current with product updates, system changes and customer support best practices.
- Provide a high level of customer support to all clientele at all times.
Kennel Technician at East Wake Animal Hospital (2019-11 – 2020-09)
- Clean and maintain kennels, animal holding areas, examination or operating rooms, or animal loading or unloading facilities to control the spread of disease.
- Monitor animals recovering from surgery and notify the veterinarian of any unusual changes or symptoms.
- Prepare feed for animals according to specific instructions, such as diet lists or schedules.
- Exercise animals or provide them with companionship.
- Discuss with clients their needs for their fur babies.
Receptionist, Bather, and Groomer-in-training at The Soapy Dog (2019-06 – 2020-03)
- Perform animal grooming duties such as washing, brushing, cutting nails, cleaning ears, de shedding.
- Discuss with clients their pets' grooming needs.
- Appointment setting and customer service.
Kennel Technician at Mitchell Mill Animal Hospital (2017-07 – 2019-08)
- Clean and maintain kennels, animal holding areas, examination or operating rooms, or animal loading or unloading facilities to control the spread of disease.
- Monitor animals recovering from surgery and notify the veterinarian of any unusual changes or symptoms.
- Prepare feed for animals according to specific instructions, such as diet lists or schedules.
- Exercise animals or provide them with companionship.
- Discuss with clients their pets needs.
Groomer's Bather at Groomer Ruth's pet salon (2016-05 – 2019-06)
- Perform animal grooming duties such as washing, brushing, cutting nails, cleaning ears, de shedding.
- Discuss with clients their pets' grooming needs.
Deli clerk, Baker, Produce clerk at Harris Teeter (2008-04 – 2012-12)
Assisting customers with grocery needs
- Observe color of products being baked and adjust oven temperatures and humidity accordingly.
- Set oven temperatures and place items into hot ovens for baking.
- Place dough in pans, molds, or on sheet pans and bake in production ovens.
- Check the quality of raw materials to ensure that standards and specifications are met.
- Apply glazes, icings, or other toppings to baked goods, using spatulas, brushes, or piping bags.
Repossession assistant at Collateral Recovery (2010-05 – 2011-10)
Assisting a Repossession agent
- Locate and physically recover automobiles for lenders and financial institutions from delinquent borrowers.
- Drive repossessed cars back to the agency.
- Condition reports and reporting to law enforcement of repossessions.
Food Inspector at U.S. Army (2003-06 – 2005-08)
- Assisting in the inspection of food designed for human consumption.
- Conducting subsistence quality assurance inspections in food handling establishments.
- Conducting sanitary inspections in military and commercial facilities.
- Collecting, preparing, and transmitting samples to the laboratory for testing.
