Suzanne Mergel

Energetic Emergency Medical Technician, Behavioral Health Technician and Peer Support Specialist with reliability and calmness under pressure while delivering client care. Positive, compassionate with deep understanding of mental health principles and substance abuse. Knowledge of de-escalation strategies and client monitoring, coupled with skills in crisis intervention and communication.

Dispatch Associate at Rural Metro Fire (2026-03 – Present)

• Monitored communication systems to maintain operational readiness and situational awareness.
• In training on procedures and software usage.
• Managed real-time data entry into dispatch systems, ensuring accuracy of incident reports.

Basic Emergency Medical Technician at Crossroads Mission (2023-01 – 2026-03)

• Exhibited composure and productivity in stressful environments, optimizing task prioritization to deliver care.
• Monitored client behavior to identify changes.
• Facilitated emotional reassurance for clients, strengthening trust with team in stressful scenarios.
• Assessed medical conditions of patients in pre-hospital settings.
• Trained new EMTs on operational protocols and safety procedures to enhance team efficiency.

EMT Certificate in Emergency Medical Technician – Arizona Western College (2022-12)