Suzie Byles

Motivated and detail-oriented professional seeking a Leasing Agent position. College graduate eager to leverage years of excellent customer service experience, strong communication skills, and a true passion for helping others.

Restaurant Server at IHOP (2017-05 – 2025-07)

• Assisted guests with making menu choices, up selling when possible.
• Built relationships with customers, resulting in repeat customers.
• Recorded orders and entered them correctly into the POS system.
• Used time management skills to make sure guests had a memorable dining experience.

IS Application Specialist at CHKD (2009-08 – 2011-07)

• Provided ongoing system support for assigned computer applications.
• Served as a help desk analyst using the HEAT ticketing system.
• Ensured timely communication of work status reports to clients.
• Initiated and taught two training sessions for department new hires.

Business Analyst at EDS (2005-07 – 2009-08)

• Communicated with clientele daily, building rapport and trust.
• Served as a project manager for two years (capacity planning, resource allocation, project documentation, and time management).
• Prioritized all project plans with the client on weekly status calls.
• Documented all system updates in the Active Directory.

Bachelor's of Science in Communications – Old Dominion University (2000)