Assistant Store Manager - Dillard's - Ocala, FL / Charlotte, NC
(2022-01)
- Support Store Manager in daily operations, sales, service, and operational goals are consistent
- Monitor sales trends - drive and execute conversion and events, corporate goals
- Assist in hiring, onboarding and training new employees
- Lead, motivate, and coach a large team of associates and managers on performance
- Manage inventory levels, stock, shrinkage
- Form relationships with vendors and the community
- Oversee a high volume store - 7th volume out of 31 stores, current performance is exceeding previous year's numbers
Services Sales Manager - Ulta Beauty - Westley Chapel / Tarpon Springs, FL / Charlotte, NC
(2013-01 - 2022-12)
- Conducts business analysis that results in the planning and directing of employees to meet or exceed budgeted sales, expenses, profit and productivity goals in support of prestige and district
- District Event Lead for 13 stores
- Increased sales penetration goal by 15%
- Achieved company corporate events goals consistently 100% plus to goal
- Assisted in all store hiring and onboarding including new stores
- Train, coach and develop associates using tools and resources with brand partners
Office Manager - Laufer Institute of Plastic Surgery - Palm Harbor, FL
(2012-01 - 2013-12)
- Established procedures and best practices for office reports and files
- Developed promotions and outreach program through community and social media
- Organized and maintained daily calendar, appointments and scheduling
- Formed relationships with other doctors and medical sales representatives
Co-Manager - Bath and Body Works - Tampa, FL
(2011-01 - 2012-12)
- Built highly satisfied and loyal customer base
- Analyzed business reports and created action plans to exceed goals
- Resolved escalated customer issues
- Coach and develop employee through conflict resolution and recognition
Clinical Accredited Consultant, Educational Trainer / Business Manager, Account Coordinator (Neiman Marcus, Nordstrom) - Estee Lauder, Clinique - Tampa, FL
(2001-04 - 2011-10)
- Supported area managers and associates with product knowledge
- Achieved quarterly company sales goal by 20%
- Coached expertise in skin care, dermatological concerns and custom fit products
- Worked closely with sales and marketing team for planning events and maintaining sales
