Suzyann Miller
Relocating to Coral Springs, Florida
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About
Dedicated and experienced customer service and operations professional with over 30 years of leadership, team development, and customer-focused experience across aviation, education, and operational management environments. Currently working in Airport Operations (AO) with JetBlue since May 2025, supporting airport operations, customer service, and daily team coordination in a fast-paced environment.
Experience
Airport Operations Crew Member (AO) - JetBlue
(2025-05)
- Support daily airport operations in a fast-paced airline environment
- Deliver exceptional customer service while assisting travelers with operational and service needs
- Collaborate with crew members and leadership to maintain efficient operations and on-time performance
- Assist with customer recovery situations professionally and calmly
Assistant Director - Westwood Enrichment Hub
(2024-12)
- Supervise staff operations, scheduling, and program coordination
- Train and mentor team members to improve engagement and performance
- Resolve operational and staffing challenges effectively
Leadership & Operations Roles – Massachusetts - Massachusetts
(1994)
- Over 30 years of leadership, customer service, and operational management experience
- Managed large teams, onboarding, training, and scheduling
- Built strong communication and conflict resolution skills
Education
Master's Degree - Leadership & Management - Springfield College (2017)
Bachelor's Degree - Human Services - Springfield College (2014)
Associate Degree - Early Childhood Education - Bunker Hill Community College (2012)
