Suzyann Miller

Dedicated and experienced customer service and operations professional with over 30 years of leadership, team development, and customer-focused experience across aviation, education, and operational management environments. Currently working in Airport Operations (AO) with JetBlue since May 2025, supporting airport operations, customer service, and daily team coordination in a fast-paced environment.

Airport Operations Crew Member (AO) - JetBlue

(2025-05)

• Support daily airport operations in a fast-paced airline environment
• Deliver exceptional customer service while assisting travelers with operational and service needs
• Collaborate with crew members and leadership to maintain efficient operations and on-time performance
• Assist with customer recovery situations professionally and calmly

Assistant Director - Westwood Enrichment Hub

(2024-12)

• Supervise staff operations, scheduling, and program coordination
• Train and mentor team members to improve engagement and performance
• Resolve operational and staffing challenges effectively

Leadership & Operations Roles – Massachusetts - Massachusetts

(1994)

• Over 30 years of leadership, customer service, and operational management experience
• Managed large teams, onboarding, training, and scheduling
• Built strong communication and conflict resolution skills

Master's Degree - Leadership & Management - Springfield College (2017)

Bachelor's Degree - Human Services - Springfield College (2014)

Associate Degree - Early Childhood Education - Bunker Hill Community College (2012)