RPA Developer - Citi bank
(2024-10)
Design and develop end-to-end automation workflows in UiPath Studio using Git for version control, delivering reliable processes that meet business and technical specifications and reduce manual effort
- Participated in daily stand-ups, solution design discussions, and sprint planning to ensure smooth delivery.
- Led requirement gathering workshops with Business Analysts, Product Owners, and SMEs; documented business rules and translated them into automation-ready technical solutions.
- Deployed workflows to UiPath Orchestrator and configured queues, triggers, schedules, and production monitoring.
- Conducted debugging, root-cause analysis, and delivered timely fixes for production issues.
- Produced detailed PDDs, SDDs, and user guides while maintaining version-controlled artifacts.
- Identified process improvement opportunities and refined workflows to reduce manual touchpoints.
- Achieved 70% reduction in processing time and improved accuracy to 99.5%.
- Collaborated in identifying AI + RPA opportunities to move from rule-based automation to intelligent automation
- Supported evaluation of emerging AI tools and automation platforms for enterprise use
- Created OCR and Document Understanding workflows to extract transaction data from PDFs and scanned documents.
- Integrated internal APIs and SQL databases to validate dispute cases and auto-populate investigation summaries.
- Designed queue-based processing and exception-handling logic for high-volume workloads.
- Provisioned and managed attended and unattended robots, including machine templates and modern folder structures.
- Integrated AI-driven Document Understanding models to extract and classify data from loan and dispute documents, improving automation accuracy and reducing manual validation effort.
- Monitored and optimized automation performance using queue analytics, success/failure trends, and SLA metrics, improving overall efficiency
- Contributed to reusable automation components and standardization efforts, aligning with CoE best practices for scalable automation
- Designed intelligent automation workflows combining RPA with rule-based and AI-based validation logic, enabling better decision-making for loan processing and dispute resolution
- Built data processing pipelines involving data extraction (OCR), preprocessing, validation via APIs/SQL, and downstream system updates
- Partnered with Compliance and Audit teams to ensure automations adhered to banking regulations and data security policies.
- Led backlog refinement and requirement walkthroughs to align business needs with automation capabilities.
- Performed effort estimation and ROI analysis to prioritize automation candidates within sprint backlogs.
- Facilitated UAT sessions with stakeholders and captured feedback for continuous process improvement.
- Reduced manual effort by 60%, automating 600+ cases per month.
- Provided day-to-day production support for RPA processes, including incident monitoring, failure analysis, and timely resolution.
- Acted as a point of contact for stakeholders, ensuring clear communication on incidents, enhancements, and automation performance.
- Developed Python scripts for automation enhancements, debugging, and data processing tasks.
- Improved OCR accuracy by implementing confidence score thresholds, validation rules, and fallback mechanisms for low-confidence scenarios
- Explored LLM-based use cases for document summarization and data interpretation (POC level), identifying opportunities for future intelligent automation enhancements
RPA Developer (UiPath) - NRG Energy-USA
(2023-01 - 2024-08)
Designed, developed, and maintained UiPath Studio automations for utility billing validation, customer account updates, and usage reporting, using data tables and regex; the solutions accelerated processing and reduced manual errors
- Implemented Reframe work to build scalable and resilient bots with robust retry mechanisms, exception handling (business & system), and structured logging.
- Automated web and desktop applications to streamline back-office and customer service workflows, reducing manual intervention and errors.
- Integrated APIs and OCR to process utility invoices and structured/unstructured documents efficiently.
- Implemented role-based access control (RBAC) by managing users, roles, folders, and permissions to enforce least-privilege access
- Managed bot deployments using UiPath Orchestrator, including queues, assets, schedules, and credential management.
- Ensured compliance with SLA requirements and audit standards through validation checks and end-to-end monitoring.
- Collaborated with business stakeholders to gather requirements and prepare PDD and SDD documentation.
- Developed reusable automation components and contributed to coding standards and best practices.
- Provided production support, performed root-cause analysis, and implemented fixes to ensure high bot stability and availability.
RPA Developer (UiPath) - Caterpillar Inc. - Peoria, IL
(2021-09 - 2022-12)
Designed and developed UiPath automations for manufacturing and supply chain operations, including production reporting and inventory reconciliation, which reduced manual reporting effort and improved data accuracy
- Automated SAP, web, and desktop applications to support plant operations and engineering workflows.
- Implemented REFramework-based solutions with robust exception handling and logging for enterprise-scale processes.
- Worked with Excel, CSV, and databases to extract, validate, and reconcile operational data.
- Utilized Data Tables, dictionaries, and LINQ to process high-volume material and procurement data.
- Managed Orchestrator configurations including assets, queues, schedules, and robots.
- Collaborated with manufacturing SMEs and IT teams to gather requirements and document PDDs and SDDs.
- Monitored job execution, queues, logs, and performance metrics using Orchestrator dashboards.
- Provided production support, troubleshooting, and performance optimization for deployed automations.
- Improved operational efficiency by 80%, enabling near real-time manufacturing reporting.
- Applied UiPath patches and platform upgrades, validating bot compatibility post upgrade.
