Collections Accountant - Virginia State Police - Richmond, VA
(2024-06 - 2026-04)
Manage the complete accounts receivable collections lifecycle, including generating and analyzing aging reports to identify overdue invoices and initiating timely follow-up actions.
- Issue dunning letters and payment reminders via Perceptive Software to maintain consistent communication with delinquent account holders.
- Create and maintain claims for delinquent and certified customer accounts; update claim amounts monthly to reflect current outstanding balances.
- Reconcile tax reports against aging reports across multiple customer types to ensure data accuracy and compliance.
- Verify payments by tracking deposit certificate numbers and close claims upon receipt, ensuring accurate records.
- Escalate overdue invoices exceeding $2,000 to the Office of the Attorney General (OAG) for further collection action.
- Prepare and maintain comprehensive monthly total claim reports to support management oversight and financial transparency.
- Respond to customer inquiries with accurate, professional account guidance; collaborate with team members to ensure timely issue resolution.
ACH Claims Processor - eTeam Inc. (Client: Capital One) - Richmond, VA
(2023-10 - 2024-01)
- Reviewed and processed 70–80 ACH dispute claims per day with high accuracy, consistently meeting daily processing metrics.
- Flagged and resolved non-automated or exception claims through careful analysis and coordination with team leads.
- Contributed to process improvement initiatives to streamline claims workflows and reduce processing time.
- Supported additional payment processes as needed, demonstrating flexibility and team collaboration.
Accountant (Part-Time) - Artwork Planet LLC
(2012-10 - 2022-09)
- Managed full-cycle accounts payable and financial reporting functions, including coding, processing, and reconciling non-payroll expenditures — reducing invoice turnaround time by 50% through process improvements and automation.
- Maintained transaction journals and performed period-end reconciliations; prepared monthly and annual financial statements in accordance with GAAP, including fiscal year-end close schedules and attachments.
- Documented and updated desktop accounting procedures, ensuring staff had current, accurate process guidance — directly mirrors OAG's requirement to document and update desktop procedures.
- Conducted cost analysis and identified cost-saving measures resulting in $25,000 in annual savings; collaborated with external auditors and tax consultants, providing audit-ready documentation and responding to inquiries.
- Communicated financial findings clearly to internal and external stakeholders, supporting policy compliance and informed decision-making.
- Ensured full tax compliance, minimizing risk of penalties and maximizing available benefits for the organization.
- Collaborated with external auditors and tax consultants to successfully navigate audits with favorable outcomes.
- Negotiated favorable vendor terms, generating cost savings and improving vendor performance.
Senior Teller & Personal Banker - BB&T
(2010-04 - 2010-10)
- Coached and trained teller team on accurate, policy-compliant transaction processing.
- Managed complex transactions and escalations using deep knowledge of banking policies and procedures.
- Maintained highest standards of customer service while consistently exceeding branch sales targets.
Senior Teller - Bank of America
(2008-10 - 2010-05)
- Processed a high volume of financial transactions with accuracy; maintained and balanced cash drawer daily.
- Received 'Most Improved Teller' award within first 2 months and 'Most Accurate Teller' award in month 3.
- Earned regional recognition from the marketing head for highest product sales in Q2 2009.
- Provided excellent customer service including account status inquiries, product referrals, and phone support.
Bank Teller - Sangli Co-operative Bank - Mumbai, India
(2002-03 - 2003-03)
- Processed routine financial transactions including deposits, withdrawals, check cashing, and loan payments.
- Managed daily cash handling, prepared branch paperwork, and balanced cash drawer per branch procedures.
- Handled accounting transactions and reconciliation tasks in a high-volume banking environment.
Finance Trainee - Bharat Bijali Ltd - Mumbai, India
(2001-06 - 2002-02)
- Reconciled expenditure reports to source documents; maintained and distributed financial records.
- Entered cash transactions in ledgers; reconciled internal ledgers with financial reporting system outputs.
- Maintained payroll records including leave tracking; prepared bank deposits.
