Swetha Bhisetti

Results-driven professional with 6.5 years of experience in Non-Voice Support, Data Management, and Team Leadership. Proven expertise in Chat Support, Email Support, Data Validation, and Customer Query Resolution with 99%+ accuracy. Skilled in MS Office, Google Workspace, and handling confidential data. Excellent written communication in English and Telugu. Seeking a Non-Voice Chat Process / ChatGPT Support role to deliver fast, accurate, and empathetic customer assistance.

Team Leader - Data Operations & Validation at IMRB Marketing Research Company

• Led a team handling data collection, validation, and reporting for research projects
• Trained team members, quality standards, and productivity
• Prepared daily reports using MS Excel and coordinated with clients for data requirements
• Maintained confidentiality of customer data and ensured on-time project delivery

Customer Associate - Data Management at Karvy Data Management Services

• Handled customer queries via email/chat with focus on accuracy and TAT
• Performed data entry, record maintenance, and documentation using MS Office
• Resolved customer issues while maintaining data privacy and SLA compliance

Master of Science in Mathematics – J.M.J College, Tenali / A.N.U (2016)

Bachelor of Science in MECS – S.R.R & C.V.R Govt College (2014)

Intermediate in MPC – S.R.R & C.V.R Govt Jr College (2011)

SSC – Sri Ram Brilliant School (2009)