Swetha T

AI Product Manager with 15+ years of enterprise integration architecture experience (MuleSoft, Boomi, API-led connectivity) now designing and deploying production Generative AI and Agentic AI workflows. Skilled at orchestrating LLMs (OpenAI, Anthropic Claude), autonomous agents, and enterprise platforms using n8n to convert manual operations into automated, AI-first products. Translate non-deterministic GenAI capabilities into structured AI PRDs, evaluation criteria, latency SLAs, token budgets, and human-in-the-loop (HITL) guardrails.

Proven track record leading engineering, architecture, and business teams to deliver enterprise-grade automation at Fortune 500 scale.

Integration Architect / AI Product Lead - Publix

(2025-03)

• Lead product vision and architecture for enterprise Generative AI and Agentic AI workflow automations, defining system boundaries and agentic tool-use capabilities.
• Own API-led integration architecture and System/Process/Experience layer standards, maximizing reuse and reducing new integration delivery time by ~35%.
• Design production n8n workflows orchestrating OpenAI and Anthropic Claude with internal systems, reducing support-ticket triage and categorization effort by 65% (~25 hours/week).
• Define AI evals, hallucination guardrails, confidence thresholds, and HITL checkpoints to maintain reliability, privacy, and auditability, cutting agent error rates by 40%.
• Architect REST/SOAP APIs using RAML/OAS and Anypoint Studio across SAP, Salesforce, Order Management Systems, and warehouse databases.
• Design DataWeave 2.0 standards and ActiveMQ/RabbitMQ event-driven patterns for high-volume retail, inventory, order, and fulfillment flows.
• Define OAuth 2.0, JWT, credential-vaulting, and API-security patterns across integration and AI automation pipelines.
• Author AI PRDs, Technical Design Specifications, sequence diagrams, and agent orchestration maps, translating business strategy into operational AI roadmaps.

Technical Business Analyst Lead / MuleSoft Integration Lead - DocuSign

(2023-08 - 2025-02)

• Led MuleSoft integration delivery with enterprise architects and development teams, designing scalable API-led solutions across the platform.
• Defined API requirements and reusable System/Process/Experience workflows that informed product and engineering roadmap decisions.
• Guided early exploration of n8n and Generative AI integrated workflows as engineering teams adopted agent-to-tool orchestration patterns.
• Built and validated REST APIs and JSON/XML payloads using RAML/OpenAPI with Postman-driven testing; managed cross-functional Agile delivery, scope, technical debt, and stakeholder expectations.

Functional Business Analyst Lead / Integration Analyst - Citi

(2023-05 - 2023-07)

Supported middleware and API-based banking initiatives; translated REST API and backend service requirements into delivery aligned with business priorities.

Senior Technical Business Analyst / Integration Consultant - JPMorgan Chase

(2018-07 - 2023-03)

Supported high-volume integration programs across banking, healthcare, and payments; translated business requirements into scalable MuleSoft and cloud integration solutions.

IT Business Analyst - Charles Schwab

(2017-09 - 2018-01)

Supported application modernization initiatives combining API integration with Agile delivery practices.

Bachelor of Technology - Computer Science - Jawaharlal Nehru Technological University