Syakil Ahmed

Customer facing support professional with 3+ years of experience supporting customers across digital platforms, SaaS-style workflows, and business systems. Experienced in Zendesk ticket handling, support email management, case resolution, Salesforce CRM management, customer onboarding, live product walkthroughs, troubleshooting, and issue resolution.

Customer Support / Business Operations at

• Handled customer support interactions through Zendesk, support email channels, and structured case management.
• Managed customer records, lead activity, notes, and pipeline workflows through Salesforce CRM.
• Conducted live customer onboarding and training sessions via Google Meet.
• Resolved customer issues through troubleshooting, communication, and practical solution guidance.

Marketing & Operations Executive

• Managed digital initiatives, business optimization, process improvement, and client-facing operational support.
• Led business communications and workflow improvements.

Business Development / Operations

• Drove digital growth initiatives and operational problem solving.
• Supported implementation of technology-enabled business workflows.