Patient Care Tech - Henry Ford Health
(2025-05)
- Delivered patient-centered care in a fast-paced healthcare environment while maintaining patient comfort and safety.
- Communicated effectively with patients, nurses, and healthcare staff to support daily clinical operations and improve workflow efficiency and patient experience.
- Demonstrated strong attention to detail by accurately documenting patient information and care activities through EPIC.
Talent Acquisition Specialist - Thomas Advisory Group
(2022-05 - 2025-05)
- Managed high-volume inbound and outbound communications while providing exceptional customer service skills.
- Successfully matched candidates with employment opportunities through strong relationship-building and communication skills.
- Streamlined onboarding and document verification process to improve efficiency and accuracy while utilizing Microsoft Office applications daily for data entry and account management.
- Built and maintained positive client and candidate relationships through professional account management.
Case Manager - Audi of America
(2021-10 - 2022-05)
- Resolved escalated customer concerns efficiently through effective problem-solving and communication skills while maintaining professionalism and customer satisfaction.
- Managed customer cases and account support with strong attention to detail, accurate documentation, and case tracking in a fast-paced customer service environment to maintain timely follow-up.
- Collaborated with other departments to ensure timely issue resolution and service support.
- Utilized Microsoft Office and computer applications daily to maintain account management and resolve customer escalations.
Material Handler - Stellantis
(2020-10 - 2021-10)
- Supported team productivity through reliability, organization, and a strong work ethic.
- Maintained production efficiency by supporting warehouse and material handling operations in a fast-paced environment.
- Contributed to quality assurance efforts through detailed inspections and adherence to safety standards.
- Assisted with training new employees on workplace procedures and safety protocols
Customer Service Representative II - DTE Energy
(2017-09 - 2020-10)
- Managed high-volume inbound calls in a fast-paced contact center while successfully resolving billing and account escalations to ensure positive customer relationships and provide exceptional customer service.
- Utilized CRM systems and Microsoft Office applications daily to maintain accurate customer records.
- Awarded recognition for outstanding customer service and communication performance.
- Mentored and trained new hires on call center procedures, customer interactions, and service standards.
