Sydney Cathcart

Personable, detail-oriented customer service professional experienced in resolving inquiries, building trust with the public, and maintaining accurate records across retail, government, and community settings. Skilled in empathetic communication, PC navigation, and data entry, with a proven ability to learn new systems quickly. Seeking a call center customer service role supporting members, providers, and brokers with accurate, compassionate service.

Sales Associate at Sunglass Hut (2025-12 – 2025-04)

• Delivered personalized, needs-based product recommendations to customers, building trust and rapport in every interaction
• Answered customer questions accurately by developing in-depth product knowledge of premium eyewear brands, including Ray-Ban, Oakley, and Maui Jim
• Processed cash and card transactions with careful attention to accuracy, supporting reliable financial recordkeeping
• Maintained store standards and appearance to support a positive, professional customer experience

Intern at Hawaii Department of Labor & Industrial Relations (2023-05 – 2023-08)

• Learned and accurately replicated an internal organizational and filing system, entering and updating records with attention to detail
• Communicated clearly with staff, asking clarifying questions to ensure full understanding before completing tasks
• Completed assigned administrative and document-processing projects efficiently and within deadline

Youth Aide at Kihei Youth Center (KYC) (2023-07)

• Provided attentive, friendly support to youth participants, addressing questions and needs throughout each session
• Maintained a clean, safe environment by following sanitation schedules for shared spaces
• Planned and led engaging activities, adapting communication style to different ages and personalities

Recreation Aide at Winter PALS (2022-12 – 2023-01)

• Supported the recreation team in delivering a consistent daily schedule for program participants
• Supervised and engaged children in group activities, resolving day-to-day concerns calmly and patiently

Teen Mentor at 4-H (2022-09 – 2022-12)

• Built rapport with youth participants through consistent, one-on-one communication
• Planned and facilitated age-appropriate activities and meetings, balancing structure with flexibility

Associate's coursework – Windward Community College (University of Hawaii) (2023)

High School Diploma – Hawaii Technology Academy (2023)

– King Kekaulike High School (2019 – 2020)