Sydney Musoni

AWS Certified Cloud Practitioner and entry-level cloud professional targeting Cloud Support Engineer, Cloud Support, and Junior Cloud Engineer roles. Hands-on experience deploying and troubleshooting AWS infrastructure through projects involving EC2, VPC networking, IAM, security groups, NACLs, route tables, SSH, Linux, and Apache. Brings customer-service experience, operational ownership, clear communication, problem solving, and a strong focus on troubleshooting and documentation.

Commercial Carpet Cleaning Technician at Carpet Concepts (2026-01 – Present)

• Perform evening and overnight commercial carpet-cleaning services in office and commercial facilities.
• Operate professional carpet-cleaning equipment, including foaming and Whittaker cleaning systems, while following established procedures.
• Work independently in client facilities, manage assigned work areas, and maintain attention to quality and completion requirements.
• Communicate professionally in customer environments and resolve routine operational issues while working on-site.

Owner / Founder at SkillzWithSyd LLC (2025-03 – Present)

• Manage scheduling, payments, customer communication, and day-to-day business operations.
• Own customer issues from initial communication through resolution while maintaining organized digital workflows.
• Demonstrate accountability, time management, documentation, and problem-solving in a self-directed environment.

Customer Service Associate at BP Gas Station (2024-09 – 2026-08)

• Supported customers in a fast-paced environment while maintaining accurate POS transactions and service standards.
• Troubleshot routine operational and point-of-sale issues and escalated problems when appropriate.
• Maintained professionalism, accuracy, and service reliability during high-volume shifts.

– Columbus Alternative High School (2012-01 – 2016-01)