Sr Major incident manager
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Enterprise IT Operations, Major Incident Management, and Governance executive with 11+ years of progressive leadership experience directing mission-critical infrastructure operations within Fortune 500-scale 24x7 environments. Proven expertise leading enterprise incident response, operational resiliency, infrastructure governance, and service restoration efforts across cloud, networking,
telecommunications, cybersecurity, enterprise applications, and healthcare-aligned operational ecosystems.
Enterprise IT Operations, Major Incident Management, and Governance executive with 11+ years of progressive leadership experience directing mission-critical infrastructure operations within Fortune 500-scale 24x7 environments. Proven expertise leading enterprise incident response, operational resiliency, infrastructure governance, and service restoration efforts across cloud, networking,
telecommunications, cybersecurity, enterprise applications, and healthcare-aligned operational ecosystems.
Recognized for commanding high-severity enterprise incidents impacting critical business operations, executive services, EHR accessibility, clinical workflows, Citrix environments, cloud platforms, and enterprise networking infrastructure while driving rapid restoration through structured Incident Command methodologies, ITIL governance, and executive stakeholder communication.
CISSP and CRISC certified leader with deep expertise in Incident, Problem, Change,
and Release Management, Governance Risk & Compliance (GRC), operational risk reduction, cloud operations (AWS/Azure), executive reporting, audit readiness, and enterprise transformation initiatives.
Demonstrated success reducing MTTR, improving change success rates,
strengthening SLA adherence, reducing recurring outages, and implementing AI-
assisted operational improvements utilizing modern AIOps and intelligent triage methodologies.
Enterprise Incident Command | Major Incident Management (P1/P2) | ITIL 4 | ITSM
| Change Management | Release Management | Problem Management | Enterprise
Operations Center (EOC) | Governance Risk & Compliance (GRC) | Cybersecurity
Alignment | CISSP | CRISC | Cloud Security | AWS | Microsoft Azure | DevOps
Governance | Production Support | Root Cause Analysis (RCA) | Operational Risk |
Business Continuity | Disaster Recovery | Executive Crisis Communication | CAB
ILeadership | Executive Reporting | SLA Governance | MTTR Reduction | MTTD |
MTTA | Operational Resilience | Service Restoration | Vendor Escalation
Management | MSP Leadership | Offshore Team Coordination | Enterprise
Infrastructure | NIST | ISO 27001 | SOC Controls | HIPAA Awareness | IT Audit
Support | AIOps | AI-Assisted Incident Analysis | Gemini AI | Process Automation
Bachelor’s in computer science and master in information technology
