Syeda Rahman

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Medical Assistant - Lake Side Neurology - Warren, MI

(2021-02)

• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Sanitized, restocked, and organized exam rooms and medical equipment. Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Collected and documented patient medical information such as blood pressure and weight.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Measured patient pulse oximetry.
• Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.

Sales Manager - Carters - Warren, MI

(2019-03 - 2020-01)

• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Assistant Manager - Payless Shoe Source - Hamtramck, MI

(2014-02 - 2019-01)

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Developed strong working relationships with staff, fostering a positive work environment.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.

Associate of Arts - Business - Wayne County Community College (2016-01) Detroit, MI

High School Diploma - Hamtramck High School (2012-02) Hamtramck, MI