Sylvia Golisano

Commercial real estate, ESG, sustainability, client experience, and operations professional with 15+ years of experience supporting Class-A property portfolios, stakeholder relationships, vendor partnerships, capital project contracting, and cross-functional initiatives. Known for translating executive priorities into team adoption, strengthening client and vendor relationships, supporting LEED and Fitwel certification efforts, and improving processes that enhance service delivery, operational consistency, and business growth.

ESG, Engineering & Sustainability Specialist at Granite Properties

• Served as a trusted client-facing partner for Granite's nationwide portfolio, resolving client concerns, supporting property teams, and helping maintain a high-quality experience across Class-A assets.
• Led, mentored, and supported a high-performing Property Experience Team, reinforcing service standards, collaboration, and accountability across daily operations and client-facing initiatives.
• Represented Granite's ESG and sustainability priorities through BOMA, IREM, 2030 Districts, USGBC, and Plano's Corporate Sustainability Forum, strengthening industry visibility and strategic relationships.
• Supported LEED O+M and Fitwel certification efforts by championing internal adoption, coordinating with consultants, and serving as a liaison between property teams and external partners.
• Built long-standing vendor relationships by guiding partners through Granite processes, coordinating building improvement initiatives, and organizing an annual vendor recognition event for 15+ years.
• Partnered with executive leadership during strategic account planning discussions and helped cascade company priorities, annual goals, and operational initiatives to property-level teams.
• Managed the drafting and execution of property-level capital project contracts across the portfolio, supporting compliance, project readiness, and timely coordination among internal and external stakeholders.
• Improved service delivery and operational efficiency by supporting the implementation and ongoing maintenance of processes and technologies used by property teams and clients.
• Contributed to short- and long-term strategy discussions focused on revenue enhancement, stakeholder engagement, client retention, and operational improvement.
• Recognized for creative problem-solving and practical process improvements that strengthened customer service, team execution, and alignment with Granite's mission.

Bachelor of Science in Business Management