Phlebotomist at Harvard University Health Services (HUHS)– Quest Diagnostics (2024-07 – Present)
- Prepared and manifested specimens for delivery to testing labs in time sensitive settings: Room temperature, Refrigerated, Frozen, Serum, Plasma, Whole Blood, RBC, Platelet-Poor Plasma, Blood Cultures, Stool, FIT Cards, Urine (aptimas/urinalysis/cultures/24-hour urine), Swabs (aptima orange/e-swab/VCM), Irreplaceable Specimens (skin/nails/biopsies), Para-click Pinworm Collections, Semen, Saliva, Sputum, Stones, Paps, Blood Smears, H-pylori Breath Tests
- Performed quality checks before sending specimens for testing
- Retrieved specimens from each department of the facility to bring to the lab for processing
- Maintaining logs and filling out forms relevant to processing and specimen pick up
- Advised lab staff in draw technique, processing, and reception
- Organized the restocking of supplies and completion of maintenance logs
- Worked with HUHS practice manager to improve workflow and efficiency between the lab and wider HUHS medical facility
- Represented the lab in discussions with HUHS and Quest management
- Trained and onboarded five staff members, two freshly off their externship
- Opened and closed lab
- On call after shift to assist closing staff
- Ran the front desk, answering patient questions and concerns while assisting with the sign in process
- Prepared lab orders for draws through both PNC and Quanum EMR systems
- Made calls on behalf of doctors to add tests and request pick up of STAT specimens
- Answered the phone to assist both patients and HUHS staff
- Contacted doctors to sort out complications or missing info for lab orders
- Drew patients ages 16 to 100, in the lab as well as various exam rooms throughout the facility
- Assisted with many difficult draws, often requiring hand draws
- Painless draw technique
Phlebotomist at Brockton Neighborhood Health Center (2024-03 – 2024-06)
- Used Epic and Care360 Electronic Medical Records to prepare requisitions
- Drew blood using straight and butterfly needles
- Explained how to do at home tests to patients
- Processed specimens including stool, FIT cards, urine, and biopsies, preparing them to be sent out of the lab
- Trained and assisted students (15 total)
- Answered questions from staff throughout the health center
- Identified and resolved order errors in collaboration with clinic staff as well as independently
- Restocked phlebotomy supplies, replaced filled sharp containers, and sorted tubes by patient
- Cared for patients who passed out in the lab
- Prepared myriad tests for mailing
- Skilled in centrifuge setup and operation
- Worked in a fast-paced environment while understaffed
Internet Technical Support at ServerPlus (2020-04 – 2020-08)
- Ran customers through internet troubleshooting via phone, documented information during live calls
- Reviewed user feedback and customer support tickets to identify pain points within public user base
- Set up hardware and software in optimal configurations to meet network performance requirements
- Diagnosed and executed resolution for network and server issues
- Handled online payment processing
Inventory Specialist at RGIS (2019-07 – 2019-11)
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Completed physical inventory counts
- Monitored and adjusted inventory levels to meet customer needs and demands
- Worked as a team to individually scan items and do inventory for various store chains, moving at a fast pace without sacrificing quality
Art Consultant and Care Coordinator at Art Signals Studio (2018-08 – 2019-02)
- Managed three pillars of the business; running the bookshop, video rentals, and pottery
- Engaged with customers to determine project needs and offer technical artistic guidance
- Operated terminal console and cash register, maintained storefront, and categorized product for distribution
- Reached out to potential clients and offered in person one-on-one instruction
- Gracefully resolved customer complaints and difficulties
Main Cashier at Family Dollar (2017-12 – 2018-05)
- Helped customers complete purchases and locate items
- Assisted customers by answering questions and fulfilling requests
- Performed store opening, closing, and shift-change actions
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Maintained stock to meet expected customer demand
- Processed both cash and card purchases and returns
- Reconciled daily totals to maintain balanced and compliant ledgers
Warehouse Worker at Amazon (2017-09 – 2017-11)
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Checked packages and merchandise for damage and notified vendors
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network
- Assisted in receiving, stocking and distribution of merchandise
- Assembled pallets and crates for secure transportation of materials
- Surrounded items in cling film and tape to protect from damage
- Loaded and unloaded materials onto and off trucks for fast shipment
